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[ZinniΔ @ZinniaBell]

@edfenergy How long is the expected wait on WhatsApp Messages? I sent a message 4th Feb and it still hasn’t been seen. Thanks

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[Brido Love @Love2Brido]

@edfenergy Hi, new smart meter installed on Friday and it’s basically telling me I have the equivalent energy consumption of a small country! Now looking back over my bills my standing charges are doubling then not, and then no readings at all / it’s an absolute shambles.

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[david bootle @dbootsy]

Dear @edfenergy pls acknowledge the correspondence both by email and also here informing you I am not your customer. #edf

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[supersi @simonmack7]

@edfenergy got a bill and I dont have an account

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[blalin @blanlind11111]

@edfenergy
Hi
I had an issue with my meter today and an engineer has just installed a new one. My problem is I should be payg but, I've just received an email welcoming me to a new payment method. I want my payg to continue and not monthly bills

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[DarkCyster Cáit 🇮🇪🇵🇸 @darksister841]

.@edfenergy what is this nonsense? You’ve billed me twice in one month and add £100 to the account. That’s over £350 you’ve taken for a months services. Why?

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[Nath @NathFerguson]

@edfenergy why do u never reply to your what’s app message

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[yorkshire 9876 @yorkshire5096]

@edfenergy Shocking company, had a complaint running for weeks they do nothing about. They don’t give out your data under the guidelines of the ico. Just switched company today to octopus energy.
@edfenergy

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[Kerry-anne Fortey @kerryfortey]

@edfenergy is edf client helpdesk one of your accounts as they have dm me asking for details of my complaints

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[Kerry-anne Fortey @kerryfortey]

@edfenergy have an ongoing complaint & i have an £18k charge on my account that was generated from 2 month usage. Im sending emails to complain about this & keep getting replys that are ai. Is this how you deal with it? Do you have a contact number specifically for complaints

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@pushingtim Kindly check your DM please.

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[Tim @pushingtim]

What does it take to get a reply from Customer Services on WhatsApp @edfenergy ? Worst customer service ever since switching from Octopus.

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[Rick Footman @rick22f]

@edfenergy I think you should cancel the bill ,its from April's 9th 2025 ,not a large amount , but its the principal. You had meter readings at the time so why has it took this long ?
You took over my contract from Opus and my bills doubled overnight without you contacting me re. my tariff

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[Taking_No_Sh🐾t @Nuttytart70]

@edfenergy Just noticed that since my Smart Meter was installed last year, my Economy 7 Dual Rate has disappeared from my bills?

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