@thetrainline@thetrainline Hi Jodie, I’m trying to get to Edinburgh on Monday 17th from London. 1 adult two children with a family and friends railcard. I need to arrive no later than 1730. I can happily forward the email I sent to customer support who have not responded yet.
@thetrainline@thetrainline I need to get to Edinburgh on Monday. I lost 3 hours yesterday trying to book on your service which gave me no reason why I couldn’t book nor could your advisers that I spoke to. If there are disruptions to your service surely it’s best to be honest with customers?