@BrittChanel7 We're sorry to hear it! How frustrating - if you're still experiencing issues, just DM us with your email address on file so we can investigate further. -EB
@mark_rovet We're so sorry for the incredibly poor experience - we can see a manager has been in touch, but a wider review has also been launched in response. -EB
@AkshayA3104 We're so sorry to hear it, Akshay! That's an absolutely unacceptable time to wait for something so critical to daily life - it's a case we'll certainly want to flag for review if you'd like to provide your order number. -EB
@TheLadyFlash While we're glad to hear the glasses (and your eyes!) survived the fall, we hope the rest of you makes a speedy recovery! (Perhaps we ought to branch out into inadvertently protective clothing next. π ) -EB
@GreaterLegion If you aren't able to DM on X, you can also PM us at https://t.co/YWmD5RVXUU in reference to this comment along with a request for order history details. It looks like the Privacy and T&Cs pages are operational but let us know if that persists on your end! -EB
@GreaterLegion We're sorry for the poor experience! If you'd like to DM us with the email address you'd have on file from that older order, we should be able to create a ticket to have archived history pulled (as that agent should have!) -EB
@QuadCastCanada We're sorry to hear you've had what sounds like an awful experience - if you'd like to PM us at https://t.co/YWmD5RVXUU with your order number and more details, we'd love to investigate. -EB
@Customer1stCan1 We're concerned to hear it! If you'd like to PM us at https://t.co/YWmD5RVXUU with more information on the code you were entering and how many boxes of which type of contacts you had in cart, we'd love to investigate! -EB
@allofeverything That doesn't seem right! Handling isn't included but the full shipping should be discounted! If you've placed the order, just DM us with your order number so we can ensure the remaining shipping amount is correctly applied! -EB
@AashayTripathi1 We're concerned to hear it - if X won't allow a DM, just PM us directly at https://t.co/YWmD5RVXUU with your order number and a reference to this tweet so we can ensure this is reviewed and addressed! -EB