Clearwave Broadband

Edmonton & Area ISP and Telecom Provider

[Clearwave Broadband @clearwaveEDM]

from our field team. Thanks for your patience, for any further questions please call our support team at 780 669 9283 2/2

[Clearwave Broadband @clearwaveEDM]

We are currently experiencing connectivity issues in the Fort Saskatchewan / Bruderheim area at the moment due to potential hardware failure. Our tower crews have been working through the morning to restore service. We will update our page when we get an accurate timeframe 1/2

[Clearwave Broadband @clearwaveEDM]

Good morning.

We are seeing connectivity issues west of the city in the Beach Corner / Spring Lake / Hubbles Lake area. Technicians are currently en route to determine the nature of the outage, We will be updating here shortly once we get an update from our field team!

[Clearwave Broadband @clearwaveEDM]

power and plug it back in again. If you have any further issues please give our techs a call at 780 669 9283 ext 3 and we'll be happy to help. We apologize again for the extended outage and appreciate your patience today! Have a great evening 3/3

[Clearwave Broadband @clearwaveEDM]

issues that may have cropped up due to the extended outage, so we will be monitoring things and standing by for the foreseeable future. If you are still having difficulties connecting to the internet from your home you may need to unplug your router for 30 seconds from 2/3

[Clearwave Broadband @clearwaveEDM]

Good evening As of about 6PM all services have been restored. Our upstream carrier has replaced the hardware that needed to be replaced and all services are now up running. Technicians are checking everything throughout our network to ensure there are no other lingering 1/3

[Clearwave Broadband @clearwaveEDM]

we appreciate your ongoing patience and apologize for the massive inconvenience. 2/2

[Clearwave Broadband @clearwaveEDM]

Good afternoon, we've just received an update from the upstream carrier. They have identified the hardware failure that occurred as of last night. Their technicians are currently on route with a replacement part and they anticipate having services restored in 4-6 hrs 1/2

[Clearwave Broadband @clearwaveEDM]

We will be sending out a mass email and updating here and FB when we have some concrete information from our carrier. 2/2

[Clearwave Broadband @clearwaveEDM]

Good afternoon. There’s currently a widespread issue with our upstream carrier, we are working with their technicians to troubleshoot their fiber circuit in the area, we have no ETA yet but rest assured we’ll have things up as soon as possible. 1/2

[Clearwave Broadband @clearwaveEDM]

depending how work progresses tomorrow!
If you have any questions or concerns please give our office a call at 780 669 9283 or email us at [email protected]
Thanks and have a great weekend! 3/3

[Clearwave Broadband @clearwaveEDM]

area (Helenslea, Lakeshore, Parklane Estates, etc), Villeneuve area, and Atim Creek areas. Affected customers would have already received an email from us last week. We will strive to keep downtime to a minimum but outage times could be between 2-6 hours 2/3

[Clearwave Broadband @clearwaveEDM]

Happy Friday, folks! This is just a reminder that tomorrow we will be conducting some major maintenance at one of our hub towers. This maintenance will take the better part of the day tomorrow, and will affect connectivity for customers in the Big Lake 1/3

[Clearwave Broadband @clearwaveEDM]

Good morning, folks! Heads up to folks in the Alcomdale area, Fortis is reporting a power outage that includes our tower, which is affecting connectivity in the area. We've got auxiliary power en route to get connectivity up while Fortis rectifies the outage. Have a great day!

[Clearwave Broadband @clearwaveEDM]

Major Power outage in the Capilano area is effecting service in the area, all the way down to the 50st / Roper Rd area. We currently have techs en route with backup power and anticipate restoration within the hour. Thanks for your patience.

[Clearwave Broadband @clearwaveEDM]

Good evening folks, there is a large scale power outage in the legal / Westlock area. This will affect connectivity in the Legal, Clyde, Vimy and Westlock areas. Service will be restored along with the power. Thanks for your patience.

[Clearwave Broadband @clearwaveEDM]

Good afternoon. Epcor is reporting a power outage that's effecting our service from Capilano down to the 50th street and Roper towers. Techs are en route with backup power and we anticipate having services restored within the hour.

[Clearwave Broadband @clearwaveEDM]

Good morning. We're seeing intermittent connectivity issues in Legal and surrounding areas including Vimy and Clyde this morning. We are looking into it as we speak and will have stability restored ASAP. Thanks for your patience!

[Clearwave Broadband @clearwaveEDM]

Good afternoon. We are currently seeing connectivity issues in the area east of Fifth Meridian to Villeneuve. Technicians should be arriving onsite shortly and we anticipate having services restored in the next 30 minutes. Thanks for your patience! Have a great day.

[Clearwave Broadband @clearwaveEDM]

It looks like our technicians were able to restore service shortly after our last post was sent, connectivity is up and at 100%, if you have any further issues please call our support line at 780 669 9283 ext 3. Enjoy the the rest of your weekend!