Cmac

[Cmac @CLH27]

@LookfantasticCS Please be assured @lookfantastic future customers… that you will get NO response from the supposed Customer Relations Executive… more than a week since I was promised a response. Beware beware beware….

[Cmac @CLH27]

@LookfantasticCS You can help Paige… when can I expect a reply from your customer relations service? I was told 2 days on the 7th but haven’t heard back from them yet? Is this standard service?

[Cmac @CLH27]

@danwpr @JodieThackeray @LookfantasticCS @lookfantastic @LF Back to me when they finish investigating… it would be great for them to let us and future customers know what is a reasonable time to wait? It’s been a month since you took my money? Does that sound reasonable?

[Cmac @CLH27]

@danwpr @JodieThackeray @LookfantasticCS @lookfantastic Similar experience here Dan only I received a package… an empty… is this a pattern or coincidence @LF. This was a month ago… customer relations pass me around like a ball telling me it’s been passed on to the highest level of customer relations… who reply that they will get…

[Cmac @CLH27]

@LookfantasticCS Yes @lookfantastic escalated to customer relations who have the audacity to offer me 15% off my next order! I JUST WANT MY MONEY BACK … but that small detail is just being ignored.

[Cmac @CLH27]

@LookfantasticCS This has been “escalated” for the last week and nothing is done so clearly escalating it means nothing right?!

[Cmac @CLH27]

@MadeToHelp Still waiting for that response...

[Cmac @CLH27]

@MadeToHelp Karina - why is it that my public posts get answered immediately and my DMs ignored?

[Cmac @CLH27]

@MadeToHelp Karina - you have my order number and I’ve already wasted a day DMing @MadeToHelp to process my refund... to no avail. What more do you want me to do...

[Cmac @CLH27]

@RustiePosen #wemissyoualreadyourfavouritelittleshedwaaaag