Click Infocus

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@LG_Australia Buying the machine is only one part of the process, the total package which includes service is also very important and the part of the package that you failed on.

[Click Infocus @click_infocus]

@LG_Australia Their response was to hang up on me and not call back even though I gave them my phone number at the beginning of the conversation.

[Click Infocus @click_infocus]

@LG_Australia I then called LG and spent 1.5 hours on the phone trying to figure out how to service my washing machine I was not looking for something for free I just did not wish to treat my washing machine as a consumable and have it end up in landfill sooner than necessary.

[Click Infocus @click_infocus]

@LG_Australia In good faith we sourced our own technician, because of LG's exclusivity our technician needed access to parts and assistance so he called LG only to be refused both.

[Click Infocus @click_infocus]

@LG_Australia The motor has a 10 year warranty however in Sydney we were denied service after 7 years even though we live in the greater Sydney Metro area and are only 30 minutes from the nearest centre selling the machine/brand.

[Click Infocus @click_infocus]

@LG_Australia A comment about your commitment to service: After purchasing a Washer/Dryer combo by LG and addressing the serviceability at the time, we discovered that your commitment to service was an after thought.

[Click Infocus @click_infocus]

Photo from Sphere 2017 collection by Click InFocus https://t.co/6hCx3LQP8D

[Click Infocus @click_infocus]

Photo from Sphere 2017 collection by Click InFocus https://t.co/V7UD1S0YGp