Client Care Unit

24Hours Customer Support

[Client Care Unit @ClientCare_8k]

@pinguigloo Kindly follow back and send us a direct message so that we can prioritise your case request and assist you promptly

[Catherine Pengilly @pinguigloo]

@virginmedia new kit arrived today except they have sent the streaming box not the recoding box asked for and told we’d be charged for. Installing it anyway for now as it’s arrived 2 days later than it was originally meant to and we want our internet and tv. Poor customer svc.

[Client Care Unit @ClientCare_8k]

@pinguigloo @pinguigloo Hi there. Our goal is to ensure that you get the correct assistance. Kindly follow back,click on my profile and send us a DM with your email address, phone number and more details about what happened. We'll wait for your response, Thank you.

[Client Care Unit @ClientCare_8k]

@KlashhGaming Kindly follow back and send us a direct message so that we can prioritise your case request and assist you promptly

[Klashhh @KlashhGaming]

@virginmedia Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F012348985. This still hasn't been fixed. No Internet for a couple of days.

[Client Care Unit @ClientCare_8k]

@KlashhGaming @KlashhGaming Hi there. Our goal is to ensure that you get the correct assistance. Kindly follow back,click on my profile and send us a DM with your email address, phone number and more details about what happened. We'll wait for your response, Thank you.

[Client Care Unit @ClientCare_8k]

@cricketmad100 Kindly follow back and send us a direct message so that we can prioritise your case request and assist you promptly

[Paul @cricketmad100]

@virginmedia when will the issues with broadband and tv quality be sorted in sp4 area. It’s been going on about 3 days now

[Client Care Unit @ClientCare_8k]

@cricketmad100 @cricketmad100 Hi there. Our goal is to ensure that you get the correct assistance. Kindly follow back,click on my profile and send us a DM with your email address, phone number and more details about what happened. We'll wait for your response, Thank you.

[Client Care Unit @ClientCare_8k]

@Enefes3 Hello, thank you for reaching out.We have received the message regarding your issue.Our team is currently looking into it and will get back soon with an update. In the meantime please follow back and reply with any additional information that can resolve this faster.

[Enefes @Enefes3]

@virginmedia if your canvassers must call in the evening, try using a call centre that doesn't sound like a hundred other calls running simultaneously. In addition, tell the caller to LISTEN rather than reading from a script.

[Client Care Unit @ClientCare_8k]

@Enefes3 @Enefes3 Hi there. Our goal is to ensure that you get the correct assistance. Kindly follow back,click on my profile and send us a DM with your email address, phone number and more details about what happened. We'll wait for your response, Thank you.

[Client Care Unit @ClientCare_8k]

@DHorton18930 Kindly follow back and send us a direct message so that we can prioritise your case request and assist you promptly

[Duncan Horton @DHorton18930]

@virginmedia Can somebody please let me know what address i use to take you to small claims court to get my refund that seems impossible to get and compensation for all of the hours and mental anguish I've put into this so far ? It's for my business. Thank you.

[Client Care Unit @ClientCare_8k]

@DHorton18930 @DHorton18930 Hi there. Our goal is to ensure that you get the correct assistance. Kindly follow back,click on my profile and send us a DM with your email address, phone number and more details about what happened. We'll wait for your response, Thank you.

[Client Care Unit @ClientCare_8k]

@AdeB_UK We understand your frustration and we'll make sure to assist, kindly share your email address, full names and registered phone number for further assist.

[Still boosted to the max. @AdeB_UK]

@virginmedia just received an email about renewing my contract and to click to see the renewal price. The link is dead. Looked at the website but nothing there. Want to see what your offering before i decide to jump ship or not.

[Client Care Unit @ClientCare_8k]

@AdeB_UK @AdeB_UK Hi there. Our goal is to ensure that you get the correct assistance. Kindly follow back,click on my profile and send us a DM with your email address, phone number and more details about what happened. We'll wait for your response, Thank you.

[Client Care Unit @ClientCare_8k]

@CaptChaos34 Kindly follow back and send us a direct message so that we can prioritise your case request and assist you promptly

[CaptChaos34 @CaptChaos34]

@virginmedia is there a reason my 1gb broadband is running at less than half speed ?

[Client Care Unit @ClientCare_8k]

@CaptChaos34 @CaptChaos34 Hi there. Our goal is to ensure that you get the correct assistance. Kindly follow back,click on my profile and send us a DM with your email address, phone number and more details about what happened. We'll wait for your response, Thank you.

[Client Care Unit @ClientCare_8k]

@snipsy1 Hello, thank you for reaching out.We have received the message regarding your issue.Our team is currently looking into it and will get back soon with an update. In the meantime please follow back and reply with any additional information that can resolve this faster.

[John Parsons @snipsy1]

@virginmedia Thank you for the email reminding me my contract is due to expire, however when looking at my new exclusive offers I get this ….

[Client Care Unit @ClientCare_8k]

@RoyCadge Hello, thank you for reaching out.We have received the message regarding your issue.Our team is currently looking into it and will get back soon with an update. In the meantime please follow back and reply with any additional information that can resolve this faster.

[Roy Cadge @RoyCadge]

@dshensmith advice please @virginmedia I have not been a customer of virgin for over 100 days and I was told that I would have my data removed from your systems after 90 days, I have seen the numbers before from your company and still keeps calling it now harassment please stop!

[Client Care Unit @ClientCare_8k]

@RoyCadge @RoyCadge We understand your frustration and we'll make sure to assist, kindly share your email address, full names and registered phone number for further assist.

[Client Care Unit @ClientCare_8k]

@DHorton18930 Kindly follow back and send us a direct message so that we can prioritise your case request and assist you promptly .

[Duncan Horton @DHorton18930]

@virginmedia Is that via the website ? Had no help from them previously. Is there a UK based centre i can call please ?

[Client Care Unit @ClientCare_8k]

@DHorton18930 @DHorton18930 Hi there. Our goal is to ensure that you get the correct assistance. Kindly follow back,click on my profile and send us a DM with your email address, phone number and more details about what happened. We'll wait for your response, Thank you.

[Client Care Unit @ClientCare_8k]

@Dudzik19061 Kindly follow back and send us a direct message so that we can prioritise your case request and assist you promptly .

[Dudzik1906 @Dudzik19061]

@grzeesss @GrzeLow @virginmedia Ja mam podłączone przez fibre optic. A już od dobrych kilku lat przymierzałem się do zmiany virgin bo była taka lipa że dzwoniłem tam raz w tygodniu