Graham Lauren

#connectedintellect, journalist, proponent, customer experience (CX) reporting, director Shiro Architects.

[Graham Lauren @cloudcitizen]

@ewonsw is a scam. It supports the energy retailers against their customers. Our office had a fire and has been out of service for months, now not using any energy at all. The dishonest c*nts at @Powershop is charging us more than when it was in use – fully supported by @ewonsw.

[Graham Lauren @cloudcitizen]

@allianz_au SMALL BUSINESS, DO NO BUSINESS WITH @ALLIANZ Its phone service for claimants is the worst I've come across, so now I have to make a claim, when I've been passed through to the wrong department three times in the course of a wasted hour, I am losing faith.

[Graham Lauren @cloudcitizen]

NEVER INSURE WITH @NRMAINSURANCE – In our combined 60 marital years as a customer, I never thought I'd need to complain to the Australian Financial Complaints Authority (AFCA_org_au) about NRMA. But when your insurer starts stealing from you and refusing to refund your money …

[Graham Lauren @cloudcitizen]

NEVER INSURE WITH @NRMAINSURANCE – When you tell an insurer you are cancelling your policy, that is an instruction you no longer wish to pay it for cover. NRMA seems not to understand this, but then makes it difficult to get the money back it has stolen from you.

[Graham Lauren @cloudcitizen]

DO NOT EVER INSURE WITH @NRMAINSURANCE – after a combined 60 marital years as a customer, its failing leadership and team continue to debit you after you've cancelled your policy and warned them not to. They then make it difficult to get the money back they have stolen from you.

[Graham Lauren @cloudcitizen]

DO NO BUSINESS WITH @POWERSHOPAUS. I've written to EWON, the industry regulator, because it is ripping us off. We have one account for home, one account for office, yet it has invented a third, phantom account to scam us, even writing to us, using it as reference.

[Graham Lauren @cloudcitizen]

DON’T DO BUSINESS WITH @POWERSHOPAUS. FIND ALTERNATIVES. I've written to EWON, the industry regulator, because despite our office having suffered a fire and being out of use – and Powershop knowing this – its billing does not relate to our zero actual usage, and is fraudulent.

[Graham Lauren @cloudcitizen]

DO NOT DO BUSINESS WITH @amaysimAU. I've been with it fewer than 60 days – made very few calls and am getting an alert, "Amaysim wishes to advise you have insufficient credit to make a call." It is impossible to call to fix this problem, hanging forever.

[Graham Lauren @cloudcitizen]

VOID EVER INSURING WITH @NRMAINSURANCE – after 30 years as a customer, its failing leadership will even break the law, just to avoid issuing me with the receipt I have entirely lawfully requested.

[Graham Lauren @cloudcitizen]

DON’T DO BUSINESS WITH @circleslifeAU. FIND ALTERNATIVES. @circleslifeAU has now given me a rotten customer experience over three business accounts. This week, it lost the first. The others, it will lose soon. Service @circleslifeAU is at an all-time low.

[Graham Lauren @cloudcitizen]

IF YOU RUN A SMALL DESIGN BUSINESS AND NEED A NEW PRINTER-COPIER, AVOID DOING BUSINESS WITH #RICOH_AU. @Ricoh_AU Sydney CBD Regional Manager is actively damaging its reputation by providing an extremely unpleasant customer experience and driving key target customers away.

[Graham Lauren @cloudcitizen]

DON’T DO BUSINESS WITH @CirclesLifeSG. FIND ALTERNATIVES. @CirclesLifeSG has now given me a rotten customer experience over three business accounts. This week, it lost the first. The others, it will lose soon. Service @CirclesLifeSG is at an all-time low.

[Graham Lauren @cloudcitizen]

Have a look at this review for Powershop Australia on @Product_Review https://t.co/bZri5CV0Ub

[Graham Lauren @cloudcitizen]

DON’T DO BUSINESS WITH @POWERSHOPAUS. FIND ALTERNATIVES. @PowershopAus has repeatedly given me a rotten customer experience over many years, over two accounts. This week, it lost the first. The second it will lose soon. Service @POWERSHOPAUS is now at an all-time low.

[Just saying @kangaroos991]

FACT! Pass it on! ⤵️

[Richard W. Painter @RWPUSA]

Unless Musk is a federal employee acting on authority of the President, and subject to the criminal conflict of interest statute for federal employees, 18 USC Section 208, he can't cancel anything.
https://t.co/f0s8zMxF9h

[Republicans against Trump @RpsAgainstTrump]

GOP Senator Wicker is right—USAID is one of the best tools for countering China & its growing global influence

Elon Musk, who has massive business interests in China, can’t dismantle this government agency without authorization from Congress. It’s illegal

[Chris Murphy 🟧 @ChrisMurphyCT]

An unaccountable billionaire is seizing control of the government. Now he has access to your tax information. Maybe because he wants to decide who gets refunds and who doesn't.

Before it's too late, this is the moment for Americans stand up and say: we want our government back.

[The Lincoln Project @ProjectLincoln]

A message to the US Senate: America is watching. Patel, Gabbard, and RFK are more than just unfit. They are a danger to our country, and to our people's safety. Use your vote to protect the people you represent. History will remember your choice.