Sydney Dent

I am looking for new ways to manage IT and keep it secure. I have an ITIL Master Certification and 15 years of industry experience in IT Service Management

[Sydney Dent @cmdbsydney]

There are some great nuggets on virtual presentation. What are challenges people have in virtual classrooms. #Training #ILOT #OnlineTraining #VirtualTraining https://t.co/j2lBylAumV

[Learning Solutions @learningsolpub]

Expert's Guide to Presenting Solo in a Virtual Classroom
by Pamela Hogle https://t.co/cdKPvA7qoJ

[Sydney Dent @cmdbsydney]

Small companies don't train and they can't grow if they don't #Training #development #skills https://t.co/kBYArFxAyT

[Sydney Dent @cmdbsydney]

Data Governance helps keep your software org secure and useful. #CDMB #ITSM #Governance #ITsecurity @dchou1107 https://t.co/CgTvKwj7Hm

[Sydney Dent @cmdbsydney]

Automation across the process is key to integrating #DevOps and #ReleaseManagement. https://t.co/sHYv2p5EXl @Plutora @Dzone #ITIL #ITSM

[Sydney Dent @cmdbsydney]

Not focusing on outcomes and customers causes slowdown. #ITIL #ITSM #ITManagement https://t.co/TN3h7DAeJo

[Sydney Dent @cmdbsydney]

Knowledge Management provides value to call centers. https://t.co/zVRXnolf7n #knowledgemanagement #knowledgebase #ITSM #ITIL #CallCenter

[Sydney Dent @cmdbsydney]

Help Desk are reactive. Service Desks focus on business needs. https://t.co/shSS8sF52p #ITSM #ITIL #BMC #servicedesk #BSM #ITManagement

[Sydney Dent @cmdbsydney]

Application Lifecycle Management creates better apps, more quickly. #ALM #ITSM #ITManagement #DevOps https://t.co/cI1TT7I5Vv

[Sydney Dent @cmdbsydney]

ServiceNow GRC provides an integrated solution for Governance and Risk management https://t.co/cG5Jba7I9h

[Sydney Dent @cmdbsydney]

CIOs can delude themselves with half measures. #ITIL #itmodernization #DevOps #Agile #ITManagement https://t.co/viSbfFdlBa

[Sydney Dent @cmdbsydney]

24% think current IT best practice has kept up. #ITSM #ITIL #CMDB #DevOps https://t.co/QBILMW5zsc

[Andy Daniels @Andy_Daniels15]

82% of ITSM pros feel working in IT will get harder, only 25% feel they're sufficiently recognized. https://t.co/fkGtL9ZYky #ITstaff #ITSM

[Sydney Dent @cmdbsydney]

Business are embedding IT in the LOB. How does that work? https://t.co/W6zxXtnHtE #ITSM #ITManagement #ITsecurity #ITIL #DevOps

[Sydney Dent @cmdbsydney]

#Release_Management is the lyncpin that ties operations and development. https://t.co/Tl3vQCwN1n #DevOps #ITSM #ITIL #ITManagement #Release

[Sydney Dent @cmdbsydney]

#ITAM is essential to finance firms for security, efficiency, and control. #ITSM #IT_Management #CMDB https://t.co/UdvDi8aN10

[Sydney Dent @cmdbsydney]

#IoT complicates managing IT. Better #ConfigurationManagement ensures better #ITsecurity https://t.co/N6hjYEijk9

[[email protected] @evanEasyVista]

4 Reasons Why the #IoT is Driving the Need for #AssetManagement & #ConfigurationManagement https://t.co/WEy86KislQ

[Sydney Dent @cmdbsydney]

Too many tools means too many interfaces. A fully integrated IT solution works best https://t.co/dKpiHctxL6 #ITSM #ITManagement #CMDB

[Sydney Dent @cmdbsydney]

Hybrid cloud environment complicates IT. #CMDB is more important than ever especially with #DevOps https://t.co/ZCsmQVJ2oP #ITSM #ITIL

[Sydney Dent @cmdbsydney]

The market for #CMDB tools is strong. https://t.co/QHUaJoBCEy #ITSM #configuration #ITIL #ITManagement

[Sydney Dent @cmdbsydney]

Excellent article on #Problem_Management. I would add collaborate intensely to the list. https://t.co/e2e7I9ylr3 #ITIL #ITSM #ITManagement

[Sydney Dent @cmdbsydney]

@kepnertregoe I find that 2 is very common. Tools do make things perfect. #ITManagement #ITIL #ITSM