@Hermesparcels Hello Hermes... you delivered a parcel to my house, addressed to the previous owner. I tried contacting him but to no avail. Can you guys pick up the parcel please? I don't want it there as it is taking up space and I have no idea what is in there
@CME_JK Hi Jeffry, I am sorry for the delay in my response.
I have checked the order, and can see that the Gift Card was dispatched on the 8th April 2020, so will be with you in the next few business days. I am terribly sorry for the disappointment caused.
- Louise
update (April 5) @curryspcworld despite your apologies and assurances that everything would be taken care of this week (the latest) there still is no movement; the funds are still not in my account nor have I received a credit voucher/gift card. How long is this going to take?
@curryspcworld I bought a cooker from you on March 12, right away cancelled the order as you could not guarantee delivery. Today March 23 and I still awaiting my money back. so no cooker, no money for another one, 2 kids home and no restaurants. No one picks up your phones!
update... @curryspcworld finally picked up after a 45 min wait (yes I understand appreciate Corona virus). Refund process was not started until 5 minutes ago on phone, 7 to 10 days wait ☹️. How is it acceptable for a firm to not return straight payment when an order is cancelled?
@LeShuttle Audrey, I get the delay; not nice but not your fault as these things happen. But what frustrates me immensely is the fact that you are not honest about the extent of the delays. 60 minutes, I wish that was the case