Cathy Stephenson

[Cathy Stephenson @cmnotz]

@daveb1893 @StagecoachEScot Instead of waiting at the bus station exit to join the normal queue at the lights they want us to wait at the exit to cross that queue and join another queue and risk getting in a queue on the roundabout to join the original queue. No risk assessment done at all.

[Cathy Stephenson @cmnotz]

@StagecoachEScot Next year please consider additional vehicles for the Saturday morning services to Kirriemuir. Your drivers did a great job with packed deckers. Thank you

[Cathy Stephenson @cmnotz]

@DeniseThePurple @StagecoachEScot @ArchibaldRaven1 There is sn emergency closure on Roods for a burst water main. Buses are serving Northmuir via Woodrnd Drive

[Cathy Stephenson @cmnotz]

@ArchibaldRaven1 @StagecoachEScot Archibald you are right now the A926 has reopened you will be able to use the stops on Forfar Road again

[Cathy Stephenson @cmnotz]

@StagecoachEScot @AarronLowson The little person is to show you need to walk from your location to catch that bus which goes up Dens Road instead of Dura Street (maybe be different during college holidays)

[Cathy Stephenson @cmnotz]

@StagecoachEScot And the following service 20 (2 hours later) got stuck at the parade road closure in Forfar instead of using the advertised diversion and was 10 minutes late into Kirriemuir. Suggests the office team did not clearly share the publicly available information with drivers.

[Cathy Stephenson @cmnotz]

@StagecoachEScot Service 20 due to leave Kirriemuir High Street at 10:54 to travel round the town and return to Bank Street due there at 11:11. It departed Bank Street 11:14 without serving any stops around the town. The parade was advised by the Council so no excuse for leaving passengers

[Cathy Stephenson @cmnotz]

@StagecoachEScot This is not accurate in the webpage - it states "St Andrews Church stop will not be served" whilst that is true it should state "stops from Slade Gardens to and including St Andrews Church will not be served" can it be updated please?

[Cathy Stephenson @cmnotz]

@StagecoachEScot We are looking for all your services this morning ... tracking has gone down

[Cathy Stephenson @cmnotz]

@StagecoachEScot Diversion ended just after 2 in case anyone is checking for their services this evening.

[Cathy Stephenson @cmnotz]

@Daveb64 @StagecoachEScot Have been going to Kirriemuir and serving town centre and Northmuir

[Cathy Stephenson @cmnotz]

@StagecoachEScot The e-mail address given in this chain and it was received as I got a reference number 01619656 if that helps locate it

[Cathy Stephenson @cmnotz]

@StagecoachEScot Sent just now with the subject "E-mail about App discussed in X feed with KP"

[Cathy Stephenson @cmnotz]

@JamieYo43095981 @StagecoachEScot @StuartW90274038 I use Bus Times as well combined with the App however this past week there have been situations even I could not work out with certainty which makes the App not trustworthy

[Cathy Stephenson @cmnotz]

@StagecoachEScot @StuartW90274038 I have some screen shots and I can describe the events - i can send it to the Stagecoach East Scotland generic e-mail if you have access to that?

[Cathy Stephenson @cmnotz]

@StagecoachEScot @StuartW90274038 Do any call centre staff use the App as a customer? It is basic and has flaws. This past week I have experienced 5 journeys out of 14 where the App has caused journeys to be missed. This is more than our inconvenience it puts Stagecoach's revenue and reputation at risk

[Cathy Stephenson @cmnotz]

@StagecoachEScot @StuartW90274038 It is more complex than poor signal. Buses drop their tracking then report running late when they aren't. Cancellation on the App is not controllable - the journey is cancelled or not which does not work for all routes. If people cannot rely on it then it is not good enough

[Cathy Stephenson @cmnotz]

@StagecoachEScot Turning up with no warning at 19:05 to set off for Dundee - not cool.

[Cathy Stephenson @cmnotz]

@StagecoachEScot This only works if 1. All your bus trackers work and 2. You keep updating cancellations on consecutive journies following a breakdown. Eg 18:29 service 20 from Kirriemuir High Street broke down on an earlier journey ... no updates