colin williams

[Martin Lewis @MartinSLewis]

O2 price rise feels like a mockery of Ofcom’s consumer protection!

O2 has announced that from April 2026, mobile customers will see their monthly bills rise by MORE THAN IT TOLD THEM, £30 a year – up 40% from the £21.60 annual increase previously written into their contracts. Full help to beat it here, you need act quick... https://t.co/5D74balVcl

Here is my press statement on this debacle...
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This move feels to me a bit like it makes a mockery of @Ofcom's new 'pounds and pence' consumer protection regime, which came in at the start of this year. It was the regulator's solution to hideous above-inflation, mid-contract price hikes was that on sign-up firms should tell you in advance, in pounds and pence, the price hikes you'll face during the contract period.

Sky has side-stepped this from the start by saying it wouldn't tell customers of the rises before they sign up, but instead when it does annual price hikes it will allow them to leave penalty free.

Now O2 is also dancing away, increasing contracts by more than it said it would when people signed up. And while that means all its impacted mobile customers can leave penalty-free – and many should – we know few will. Most will likely just have to suck up a rise that was more than they were told when they signed up.

The worry is now O2 has opened the door to this behaviour other mobile firms will feel less worried about following suit. It's a great regret that when Ofcom consulted on these changes it didn't listen to the proposal I and others made to simply ban above-inflation, mid-contract price rises (or any mid-contract rises).

And it's worth noting the rises O2 had told customers of in advance were already usually far above inflation, but now will typically be at least 7% and up to 30%. And all this adds more inflationary pressure to the economy in its own right.

[Martin Lewis @MartinSLewis]

Please share the post below, there are up to 15m O2 customers in the UK, they need to understand what's happening (& all on mobile and broadband contracts need to worry about this trend)

[colin williams @cmw1961]

PET SHOP BOYS plus special guests SCISSOR SISTERS. Exclusive UK concert at the Sandringham Estate 14/8/2025: https://t.co/t5h7zv4QCe

[colin williams @cmw1961]

@sewingbee I cannot wait for the new series

[colin williams @cmw1961]

@CynergyBank after a recommendation from @MoneySavingExp for your saving rates, you must have the most difficult of sites to set up an account on and more importantly the worse ever customer service
@poorserviceUk #badservice #disgraceful #dissapointing #losingthewill

[colin williams @cmw1961]

#TeamMo

[colin williams @cmw1961]

#TeamElla #TeamElla #TeamElla

[colin williams @cmw1961]

@LoveYourGarden2 @Gravel_Master Hi loved this episode can you tell me where did you get the tiles from? Cheers :) #loveyourgarden

[colin williams @cmw1961]

@RossleeGardener Hi looks great, where did you get the tiles from and did you have to seal them as being outside, wanting to do the same cheers

[colin williams @cmw1961]

Phone keeps cutting off then you get rude receptionist @WhiteHorseBranc maybe busy but no excuse for lump it attitude

[colin williams @cmw1961]

Why is it so difficult to speak to someone at @Argos_Online phone goes dead, chat kicks you out!

[colin williams @cmw1961]

@AskPayPal hi you don’t make it easy to contact you!!!!
I need to log in but forgot my password tel number out of date can’t log in! To change ???

[colin williams @cmw1961]

@balsamhill Hello my email is [email protected]

[colin williams @cmw1961]

@balsamhill appalling customer service fobbed off with excuses upon excuses not a customer focused company

[colin williams @cmw1961]

@Hobbycraft_KLN how can you tell me if you have 🛒 for customers to use? My mum has difficulty walking and uses for support cheers

[colin williams @cmw1961]

@ITV here’s my view of Alan Titchmarsh’s new programme really disappointing

[colin williams @cmw1961]

⁦@BBCBreakfast⁩ ⁦⁦@BBCNaga⁩ So much negativity in the UK look how the BBC showed such a different positive view! Coronavirus: Inside a reopened primary school in the time of Covid-19 https://t.co/YX3MgTTcYd

[colin williams @cmw1961]

Hello @mrdanwalker @BBCBreakfast @louiseminchin from the beginning of this pandemic there was a old couple on a cruise ship, did they make it through and get home? Cheers Colin, always a great show btw

[colin williams @cmw1961]

@sewingbee so great it’s back can’t wait till next week

[colin williams @cmw1961]

Congratulations #CaptainTom just hope @JustGiving are waiving there charges to insure all monies raised goes to the NHS @BBCBreakfast @mrdanwalker @BBCNaga #WeSaluteYou @captaintommoore

[BBC Breakfast @BBCBreakfast]

TEN MILLION POUNDS... 👏👏
@captaintommoore has done it
🎉 🥳
#WeSaluteYou #CaptainTom
#walkwithtom
#TomorrowWillBeAGoodDay