cm wong

[cm wong @cmwong15]

@Iberia_en 23 Days and NO information about the missing baggage. The 21 day response time passed and we have still not heard from Iberia. No compensation, no information, not even a response to our messages, emails & requests for updates. Iberia is hopeless!

[cm wong @cmwong15]

@Iberia_en 23 Days have passed since my suitcase disappeared in Madrid, and still IBERIA has not contacted me, updated the file, allowed me to make a claim, or given me any information on the status of my case. The most incompetent and poor customer service in the aviation industry.

[cm wong @cmwong15]

@Iberia_en 23 Days have passed since my suitcase disappeared in Madrid, and still IBERIA has not contacted me, updated the file, allowed me to make a claim, or given me any information on the status of my case. The most incompetent and poor customer service in the aviation industry.

[cm wong @cmwong15]

@Iberia IBERIA pierde equipaje, y exigen que el pasajero tenga paciencia y confianza en la aerolínea. La peor atención al cliente que he visto en toda mi vida. Iberia y British Airways pertenecen a la misma compañía. #iberiapierde equipaje #iberialosesluggage #preparatumaleta

[cm wong @cmwong15]

@Iberia_en IBERIA lost my luggage on Nov 4th. On Nov 6th, they sent an email confirming my luggage was found, and would be delivered on Nov 4th. Since then they have claimed it never reached MAD. Nearly three weeks later, no sign of the lost luggage and not a single message from IBERIA.

[cm wong @cmwong15]

@Iberia_en What is DM?

[cm wong @cmwong15]

@Iberia_en No one in Iberia has had the decency to respond to us in 18days! Is this what we can expect? IBERIA no ha respondido en 18 días con información acerca de la maleta perdida, nos dicen que tengamos paciencia y confianza pero hasta ahora no han localizado la maleta.

[cm wong @cmwong15]

@Iberia_en Iberia perdió mi maleta hace 18 días, no avisan, no lo encuentran y tienen el
peor servicio al cliente. REF MADIB52374 #iberiapierdeequipaje #vergonzosos si tratan así a los clientes, como mantendrán el equipo de aviación?

[cm wong @cmwong15]

@SingaporeAir We will do that ... n hopefully we can connect with an actual human being that can constructively assist!

[cm wong @cmwong15]

@SingaporeAir [email protected], British Airways Lost Luggage, IBERIA no reply since 6 Nov. Their advice was to wait. But that’s really absurd to wait so long w NO updates!

[cm wong @cmwong15]

@SingaporeAir I’m extremely upset by SQ customer service! I lost one of my luggage’s on a transfer from SQ to BA at LHR 17 days ago. Despite multiple calls and pleas for assistance I can’t even get a clear response on the whereabouts of my lost bag. As a 25 year PPS solitaire I’m shocked!