Dhanesh Kumar

[Dhanesh Kumar @cntctdkumar]

@BestBuyCanada see screenshot below and your phone and chat team refused to help et al, is this what you want to showcase as a brand???

[Dhanesh Kumar @cntctdkumar]

@Wealthsimple I have sent the DM and hope it’s not same eyewash/ deflection tactic as employed by your so called customer service/promotions leadership team…

[Dhanesh Kumar @cntctdkumar]

Response sent

[Wealthsimple @Wealthsimple]

@cntctdkumar We're sorry to hear you've had this experience, Dhanesh. Could you please share your reference number or email address with us via DM? 📥 We'll be happy to circle back on this for you.

[Dhanesh Kumar @cntctdkumar]

@DairyQueen contact us form is not allowing contact???

[Dhanesh Kumar @cntctdkumar]

@Wealthsimple I’m sure it’s a SHAM as WS doesn’t even honour promotions even after completing and qualifying #getbetterWS

[Dhanesh Kumar @cntctdkumar]

@Wealthsimple Forget about this and give my promotion that you guys are keeping in your coffers…#getbetterWS

[Dhanesh Kumar @cntctdkumar]

@airindia @airindia @DGCAIndia and once again 10 days also gone by but no refund yet?????

[Dhanesh Kumar @cntctdkumar]

@DGCAIndia @PMOIndia @airindia @thekiranbedi

I’m seriously wondering about the intent here as it’s been 3 weeks now and still to get refund and all I keep getting canned messages of “it’s being looked into on Priority, what priority means is unknown?!!”what’s going on???

[Dhanesh Kumar @cntctdkumar]

@DGCAIndia @PMOIndia @airindia is it falling on deaf ears???

[Dhanesh Kumar @cntctdkumar]

@airindia Yes saw it and responded but wondering, in this age and world of instant processing it’s going to take another 7-10 days, I hope you’re going to pay interest and inconvenience charges also…

[Dhanesh Kumar @cntctdkumar]

WTH is going on? Why my refund is not processed yet???

[Dhanesh Kumar @cntctdkumar]

@thekiranbedi @airindia @DGCAIndia @PMOIndia @thekiranbedi care to respond??

[Dhanesh Kumar @cntctdkumar]

@thekiranbedi Only coz u r VIP, come out of VIP cocoon & look around 2 c what pathetic experience ppl r having with @airindia & to top it up they haven’t refunded my money for a week now while it should have been instant as they failed to provide services, no response 4m @DGCAIndia @PMOIndia 2

[Dhanesh Kumar @cntctdkumar]

@airindia ????????

[Dhanesh Kumar @cntctdkumar]

She also sd that it is wrking now but wl stop working midair hence safety hazard but didn’t answer how she can forecast for 12A only, can she guarantee no other seats will hv issues? I guess she shd be pers advisor of PM 2 provide such accurate forecasts @pmoindia @dgca @airindia

[Dhanesh Kumar @cntctdkumar]

@airindia @DGCAIndia @PMOIndia I was told I have taken video & photos & can do whatever complaints I want to as we are doing it as mandated by DGCA & we will pay u downgrade amt after u complain wch clearly confirms that she decided to boot me out of my seat for cost difference

[Dhanesh Kumar @cntctdkumar]

@airindia I’m perplexed with use of words like “Priority” and “some time” yet nothing has been done to resolve for 4 days, I’m wondering if these words have different meanings for Air India than people in general??

[Dhanesh Kumar @cntctdkumar]

@airindia another 2 days gone???

[Dhanesh Kumar @cntctdkumar]

@airindia DM sent and crew member mentioned that he is also update it in his report and I should get complete refund for the flight.

[Dhanesh Kumar @cntctdkumar]

In addition, I experienced minor rainfall from overhead bin on so called functional seat (apparently broken seat) as had malfunctioning tray table and remote which kept falling..