@Wealthsimple I have sent the DM and hope it’s not same eyewash/ deflection tactic as employed by your so called customer service/promotions leadership team…
@cntctdkumar We're sorry to hear you've had this experience, Dhanesh. Could you please share your reference number or email address with us via DM? 📥 We'll be happy to circle back on this for you.
@DGCAIndia@PMOIndia@airindia@thekiranbedi
I’m seriously wondering about the intent here as it’s been 3 weeks now and still to get refund and all I keep getting canned messages of “it’s being looked into on Priority, what priority means is unknown?!!”what’s going on???
@airindia Yes saw it and responded but wondering, in this age and world of instant processing it’s going to take another 7-10 days, I hope you’re going to pay interest and inconvenience charges also…
@thekiranbedi Only coz u r VIP, come out of VIP cocoon & look around 2 c what pathetic experience ppl r having with @airindia & to top it up they haven’t refunded my money for a week now while it should have been instant as they failed to provide services, no response 4m @DGCAIndia@PMOIndia 2
She also sd that it is wrking now but wl stop working midair hence safety hazard but didn’t answer how she can forecast for 12A only, can she guarantee no other seats will hv issues? I guess she shd be pers advisor of PM 2 provide such accurate forecasts @pmoindia@dgca@airindia
@airindia@DGCAIndia@PMOIndia I was told I have taken video & photos & can do whatever complaints I want to as we are doing it as mandated by DGCA & we will pay u downgrade amt after u complain wch clearly confirms that she decided to boot me out of my seat for cost difference
@airindia I’m perplexed with use of words like “Priority” and “some time” yet nothing has been done to resolve for 4 days, I’m wondering if these words have different meanings for Air India than people in general??
In addition, I experienced minor rainfall from overhead bin on so called functional seat (apparently broken seat) as had malfunctioning tray table and remote which kept falling..