@JetBlue Service never got better on the ground, but credit where credit is due Jerry the flight attendant on flight 915 JFK-SFO (in air now) was an absolute rockstar going above and beyond to help me out once I got on board. He deserves recognition
@JetBlue Paid $400 yesterday +$99 for a seat to move flight BDA-SFO up a day for a family commitment. 1st leg delayed, going to miss 2nd and commitment, but no one willing to refund or help me in any way. For a 250k mile a year flyer really REALLT disappointing cust service
@JetBlue More poor service. Stuck in an window seat after paying for an aisle, and no willingness to acknowledge the 5 hours of lost time (when there was an open flight that would have made me on time), or refund almost $500 in wasted change fees