Rachel Sawatzky

On a chocolate roller coaster.

[Rachel Sawatzky @cocoanymph]

@TELUSsupport I think your service level does not need to be reduced further. It’s already terrible. If I need the service outlined here there is no indication on how to book it and I’ve now spent over 6h of my life trying to reach someone.

[Rachel Sawatzky @cocoanymph]

@TELUSsupport @TELUS This is terrible ‘customer care’ when I can’t even reasonably reach a human! Have you been hacked? The sound in the call centre sounded like scammer calls and they hung up on me twice! Should I be looking for a new service provider? 4/4

[Rachel Sawatzky @cocoanymph]

@TELUSsupport @TELUS 3 calls. 3 disconnected chats. Still no appointment. Do you really
want me to stay your customer? I have been a loyal paying customer since 2006. 3/4

[Rachel Sawatzky @cocoanymph]

@TELUSsupport @TELUS When I finally got a hold of the first human I spoke to he told me it would cost $150! For activating an Ethernet Jack that should have been turned on when we moved. Second human told me I was calling the wrong department and i had to start again. 2/4

[Rachel Sawatzky @cocoanymph]

@TELUSsupport @TELUS I have spent my lunch break and then some JUST trying to talk to a person to schedule a simple service. The service should have been completed when we moved but the technician refused. 1/4

[Rachel Sawatzky @cocoanymph]

@MBNA_Canada my husband @andrewmckinley has been on hold trying to talk to a real person about a serious security issue on and off for days. Help.

[Rachel Sawatzky @cocoanymph]

@Coast_Capital why can’t I access my accounts online today? And why doesn’t my paycheque today show up in my balance? You do know that online banking is important to people’s lives, right?

[Rachel Sawatzky @cocoanymph]

Pretty sure @FreshPrepCa doesn’t realize that some people spend their grocery budget there. And if the food doesn’t show up, people might not eat. I’m lucky, I can afford more groceries, but I know folks who can’t.

[Rachel Sawatzky @cocoanymph]

I’ve been super loyal to @FreshPrepCa for almost a year, and encouraged many folks to sign up. Seriously discouraged when my delivery fails to show up with no explanation or notification.

[Rachel Sawatzky @cocoanymph]

@BIRKENSTOCKUSA do you have contact info for Birkenstock Canada? Their emails get bounced back and phone mailbox full. Desperately trying to exchange a pair of shoes, been trying for four weeks!

[Rachel Sawatzky @cocoanymph]

@TransLink overhead sign southbound at 29th Ave out for weeks. Please fix so that hearing impaired folks know what train is on the platform

[Rachel Sawatzky @cocoanymph]

It's PACKED, according to the hostess. Here's 5 empty booths in just the front section!

[Rachel Sawatzky @cocoanymph]

So apparently @CentralCityBrew doesn't want to make money at their bistro. Half the tables are empty but they give us a 45m wait...

[Rachel Sawatzky @cocoanymph]

@Bittered_Sling #BSbistro brunch. Aquavit cured salmon w/pickled sea asparagus, marigolds and yogurt. Amen, humans.

[Rachel Sawatzky @cocoanymph]

@TransLink what I'm saying is NONE of the closed gates worked, and staff were rude and indifferent to preventing a passenger glut.

[Rachel Sawatzky @cocoanymph]

@TransLink this morning closed faregates coming into waterfront from canada line jammed. staff reaction = indifferent. You fixing that?

[Rachel Sawatzky @cocoanymph]

@TransLink all closed faregates coming into waterfront from canada line jammed. staff reaction = indifferent. might want to fix that?

[Rachel Sawatzky @cocoanymph]

Sunday morning culinary adventure for #dovbitters with @LaurenMote @opovar @UVAVancouver @Bittered_Sling

[Rachel Sawatzky @cocoanymph]

@Shawhelp no service in Port Kells, what gives?

[Rachel Sawatzky @cocoanymph]

@TransLink it's inability to get an accurate time that's the problem. Timetable, Google maps, 33333 and phone agent all list different times