Prateek Kumar

Officer under West Bengal State Electricity Distribution Company Limited.

[Prateek Kumar @codemonk69]

@JioMart_Support I see now that my order has been cancelled even though the product is still available on the website and the price has also increased. Why was my order cancelled? I need the exact reason and not generic crap like "operational issues". A consumer court case is on the way for this.

[Prateek Kumar @codemonk69]

@JioMart_Support @JioMart Ordered a Kenstar BLDC Cooler on 29th April. Order Id: JM69F22F2E01A49C63D9. Estimated delivery: 4th May. Still the order is not yet processed. Kindly look into it with priority.

[Prateek Kumar @codemonk69]

@JioMart_Support I am raising a complaint with the consumer forum for this ordering and customer support experience. Just like the order is stuck at 'ordered' stage, the ticket is also stuck at 'working' stage with no real updates. Inform this to your higher ups. Be ready for litigation.

[Prateek Kumar @codemonk69]

@JioMart_Support @JioMart 2 days have elapsed after raising the ticket. Please share any update on the ticket. What is the actual issue? When can I expect my shipment to be delivered?

[Prateek Kumar @codemonk69]

@JioMart_Support Please guide me how to track this ticket id?

[Prateek Kumar @codemonk69]

@JioMart_Support Please share any update on the complaint number and the expected date of delivery?

[Prateek Kumar @codemonk69]

@JioMart_Support Please provide me with an update as to where my order is stuck? Is it possible to get it today? If no, then when can I expect it?

[Prateek Kumar @codemonk69]

@JioMart_Support The order is not even processed yet. How will it be delivered by 7 PM? Instead of asking a customer to wait for a prepaid order that seems not to be in order, kindly be pro-active and escalate it to the relevant team. Update me with the actual issue. @JioMart

[Prateek Kumar @codemonk69]

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[Prateek Kumar @codemonk69]

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[Prateek Kumar @codemonk69]

@gosatsapp The reason I like GoSats is because it is a no non-sense way of investment in crypto. Just do normal shopping using GoSats and your investment is automatic. @CryptooIndia @bitinning

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[Prateek Kumar @codemonk69]

@gosatsapp The reason I like GoSats is because it is a non-sense way of investment in crypto. Just do normal shopping using GoSats and your investment is automatic. @CryptooIndia @bitinning

[Prateek Kumar @codemonk69]

@AxisBankSupport I have replied in the DM with my account closure interaction ID and other details.

[Prateek Kumar @codemonk69]

@AxisBankSupport @AxisBank travelled to another city for a day to close my savings account linked with 9113455038. Gave 30 min, OTP and documents at the counter- pass bk, chq bk and dbt card- all destroyed in front of me. Received an SMS that request is not completed.

[Prateek Kumar @codemonk69]

@bigbasket_com One thing I am unable to understand is that I was being offered an upfront refund as a good will gesture yesterday. And now when I am wanting my refund after 3 failed pickup requests, I am being put on the sidelines. And not one call has been made even after multiple requests.

[Prateek Kumar @codemonk69]

@bigbasket_com Placed a return order for a damaged product vide TR-1954588316-20260406. Scheduled between 7-8 am today. Received an automated call at 6:45 am that pickup cancelled upon my request. When did I request? Please look into.

[Prateek Kumar @codemonk69]

@bigbasket_com Thanks for the reply. You may deal with the situation internally but after 3 wrongfully cancelled pick up requests, I would sincerely request for my refund pro-actively. I can't wait indefinitely for internal proceedings to complete at your end. Please expedite the refund. 🙏

[Prateek Kumar @codemonk69]

@bigbasket_com More than 3 hours have elapsed. I don't think this much time is needed to get in touch with the hub operations team and issue my refund pro-actively. Please connect over the call.

[Prateek Kumar @codemonk69]

@bigbasket_com When can I expect my refund for the damaged items? I would really appreciate a call. A customer should not be made to wait endlessly for management issues with the service provider.

[Prateek Kumar @codemonk69]

@bigbasket_com @bigbasket_com I understand. Yesterday I was offered a refund by the social media team over call which I stalled for last pickup attempt. Since, it is now evident that the failed pickup attempts are intentional, kindly offer me my refund and let me out of this loop please.