Colby Joyner

COO - HeyGreenlight | Human-first Al for sales teams | Making every sales rep your best sales rep

[Kyle Becker @kylenabecker]

BREAKING: Victor Wembayama has become the first immigrant to be ejected from Minnesota

[HeyGreenlight @Hey_Greenlight]

Over the past few months, we’ve been quietly innovating with a simple belief that the human connection still matters the most.

AI should help people, not replace them.

check out https://t.co/iCvlnYg2ZU and book your demo to see Wingman in action!

#heygreenlight #wingman #AI

[HeyGreenlight @Hey_Greenlight]

Let’s welcome Colby Joyner as COO at HeyGreenlight!

#heygreenlight #AI #automotive #wingman #dealership #solutions

[Colby Joyner @colbydjoyner]

#NewProfilePic

[Colby Joyner @colbydjoyner]

Selling cars isn’t enough anymore. Dealerships need more revenue streams.

The most successful dealerships are expanding into:
-Vehicle accessories & customization
-F&I products (warranties, protection plans, etc.)
-Mobility services & subscriptions

The future belongs to businesses that evolve beyond traditional models.

What’s an overlooked profit center in automotive that more dealers should focus on?

#dealership #cardealer #dealerships #profit #revenue

[Colby Joyner @colbydjoyner]

CSI scores don’t tell the whole story. Customers do.

Traditional customer satisfaction scores are outdated.

The future?
Real-time feedback and holistic experience tracking.

Some dealerships are using AI-driven sentiment analysis and instant surveys to truly understand their customers.

You can’t improve what you don’t measure. The best companies obsess over customer experience, not just satisfaction scores.

How does your business measure customer experience beyond surveys?

#dealership #cardealer #dealerships #CSI

[Colby Joyner @colbydjoyner]

People don’t leave jobs. They leave bad cultures.

The best pay plans won’t keep employees if they don’t feel:
-Valued
-Trained
-Supported

The dealerships that invest in ongoing training, mentorship, and career growth see higher retention and better performance.

Hiring great people is important. Keeping them is everything.

What’s one thing your company does well (or could improve) when it comes to employee retention?

#cardealer #dealership #dealerships #culture

[Colby Joyner @colbydjoyner]

You don’t need more leads.....you need better leads.

And that starts with faster, more accurate inventory syndication.

With LiftKit, dealers see:
✅ Faster inventory updates (real-time sync)
✅ Fewer “Is this still available?” calls
✅ Higher conversion rates from online shoppers

What would your dealership gain from better inventory visibility? Let’s talk.

#dealership #cardealer #dealerships #LiftKit #Inventory

[Colby Joyner @colbydjoyner]

A dealer principal told me they lost a sale on a up fitted truck deal because the online listing had the wrong trim and options. The buyer found a "better" deal, except it wasn’t better, just listed correctly.

Bad data costs sales.

LiftKit's custom data mapping makes sure your listings are 100% accurate, everywhere they go.
🚀 No more incorrect trims
🚀 No more missing features
🚀 No more lost deals over bad info

Want to test it out? Shoot me a DM.

#dealer #cardealer #dealership #LiftKit #datamapping #inventory

[Colby Joyner @colbydjoyner]

Want to sell more cars without adding more staff?
Fix your inventory syndication.

One dealership I worked with had a 6-hour delay getting their vehicles listed online. That’s 6 hours where fresh trades are sitting in limbo while customers shop elsewhere.

LiftKit makes inventory updates fast!

Your best units go live now, not later, so you sell faster and keep more leads in-house.

How much faster could you move inventory if everything updated instantly?

#dealership #cardealer #dealer #LiftKit #Inventory

[Colby Joyner @colbydjoyner]

"We don’t sell EVs because there’s no demand."

Or is there no demand because you don’t know how to sell EVs?

The shift to electric vehicles isn’t just about having inventory, it’s about having the knowledge, service capabilities, and infrastructure to support them.

Customers are hesitant because they don’t know:
-Where to charge.
-How maintenance works.
-What incentives they qualify for.

The dealerships that educate first will sell first.

What’s stopping more dealerships from fully embracing EV sales?

#dealership #cardealer #dealerships #EV

[Colby Joyner @colbydjoyner]

The best investment I ever made?
Learning.

Not stocks.
Not real estate.
Not some "get rich" scheme.

Just a relentless commitment to never stop learning.
Early in my life, I thought I knew it all. (Like many of us do!)

Then I lost an opportunity because I didn’t listen.

Then I got passed up for a promotion.

Then I realized, growth is a choice.

Now?
I search for answers and knowledge daily.
I ask questions constantly.
I surround myself with smarter people.

Want to get ahead? Stay curious.

What’s one lesson you wish you had learned earlier?

#dealership #cardealership #dealerships #learning

[Colby Joyner @colbydjoyner]

The best salespeople don’t "sell."

They listen.
They educate.
They solve problems.
They build trust.

In today’s auto market, customers research everything before stepping into a dealership.

If your team isn’t adding value beyond what Google can provide, you’re already losing.

Want to stand out? Teach your customers something they can’t find online.

What’s one thing you wish customers knew before buying a car?

#dealership #cardealership #dealerships #selling #sales

[Colby Joyner @colbydjoyner]

@DavidDealership True

[Colby Joyner @colbydjoyner]

Car dealerships don’t have a sales problem.
They have a culture problem.
(Read that again.)

When your team loves where they work:
-Customer service improves
-Sales naturally increase
-Retention skyrockets

But when toxic culture creeps in?
-Sales suffer
-Turnover drains profits
-Customers feel the disconnect

Fix the culture → Fix the business.

The best dealerships invest in:
-Leadership training
-Transparent pay structures
-Team collaboration

What’s the biggest culture challenge in retail auto right now?

#dealership #cardealership #dealerships #culture

[Colby Joyner @colbydjoyner]

@TroySpring 👋

[Colby Joyner @colbydjoyner]

@Hopdaddy27 Absolutely. That’s a great point!

[Colby Joyner @colbydjoyner]

https://t.co/lLGEMgfqgG

[Colby Joyner @colbydjoyner]

https://t.co/7jPIEE4lYI

[Colby Joyner @colbydjoyner]

With the Asbury Auto Group acquisition of Herb Chambers Companies, do you see this as a win or loss when it comes to overall consumer satisfaction in retail automotive? #acquisition #retailauto #MergersAndAcquisitions #AsburyAutoGroup #HerbChambersCompanies