Jens 🌙🎵

Main account: @madebyjens

[Jens 🌙🎵 @coldplayjens]

Looking for 1 or 2 GA for Sept 7 or 8 if anyone is interested in selling 🥺🙏

[Jens 🌙🎵 @coldplayjens]

@haneIizabeth Whoa, any tips on getting these? Was it just reloading the page and getting lucky?

[Jens 🌙🎵 @coldplayjens]

@rylmrtns Hey, I'm still looking for 1 GA for Sep 8, but I don't have anything to trade unfortunately.

If you're up for selling instead of trading (now or in the future), let me know, thank you!!!

[Jens 🌙🎵 @coldplayjens]

Shooting my shot, does anyone have 1x GA for Coldplay Wembley on 08/09 willing to sell?

Thank you :))

[Jens 🌙🎵 @coldplayjens]

@HoiDianne 5 hours!

16:45 AMS time

[Jens 🌙🎵 @coldplayjens]

@askyfullofbands Open a chat with DHL, send them the UQ number and ask if they can check anything, that's the best first start imo.

[Jens 🌙🎵 @coldplayjens]

Final update:

I received my order thanks to the help of @debswild. If you're in the same, or similar situation, please try and escalate your issue with customer support. Don't settle for just a refund if they claim to have shipped out your order. 1/2

[Jens 🌙🎵 @coldplayjens]

Update:

After asking BSI Merch for a tracking code of my parcel, they replied:

“Unfortunately due to a rare technical error, I am unable to pull up your order's UQ number at this time”

What a circus, my theory of it never being sent in the first place intensifies.

[Jens 🌙🎵 @coldplayjens]

@askyfullofbands I'm so sorry for this, something must have gone wrong on their side. I still don't believe they sent out these orders since we are quite a large group. Don't accept the refund and elevate the issue to their leadership.

[Jens 🌙🎵 @coldplayjens]

Update:

After asking BSI Merch for a tracking code of my parcel, they replied:

“Unfortunately due to a rare technical error, I am unable to pull up your order's UQ number at this time”

What a circus, my theory of it never being sent in the first place intensifies.

[Jens 🌙🎵 @coldplayjens]

So, BSI "lost" my order (I don't believe they ever shipped it), and cannot replace them so now I just can't get the signed LP and notebook edition even though I pre-ordered the exact moment it went live on https://t.co/96PiTqockR.

Please please help @debswild @coldplay 😢

[Jens 🌙🎵 @coldplayjens]

@_MoonMusic @debswild @coldplay Oh thanks for that!! I don’t see it anywhere though… maybe only US because I’m looking at the EU store

[Jens 🌙🎵 @coldplayjens]

So, BSI "lost" my order (I don't believe they ever shipped it), and cannot replace them so now I just can't get the signed LP and notebook edition even though I pre-ordered the exact moment it went live on https://t.co/96PiTqockR.

Please please help @debswild @coldplay 😢

[Jens 🌙🎵 @coldplayjens]

Or the time they cancelled my MOTS autographed CD because they couldn't process the payment after CONFIRMING that my order and payment were succesful.

They never resolved this unfortunately

[Jens 🌙🎵 @coldplayjens]

@debswild @coldplay Or the time I had to pay 30 euros for customs for the Higher Power single of 6 euros, all while ordering from the EU store.

Eventually they resolved this situation, luckily

[Jens 🌙🎵 @coldplayjens]

@neasty_16 @coldplay Same here 😕 @coldplay @debswild

[Jens 🌙🎵 @coldplayjens]

“””thorough””” investigation

[Jens 🌙🎵 @coldplayjens]

Can’t make this up… How is this so difficult

@debswild @coldplay

[Jens 🌙🎵 @coldplayjens]

@snaaedisb @coldplay @debswild Yeah :(

[Jens 🌙🎵 @coldplayjens]

Still haven't received my Moon Music order that I pre-ordered on June 17... I really hope if it got lost somehow, I'm still able to get a signed vinyl :( @coldplay @debswild