@virginmedia Hi @virginmedia I was trying to remove services / change my package and was querying why the bundles available to new customers arenโt available to existing customers. I was transferred but call never answered
@virginmedia just been cut off after being on hold for 1h 25min. Spoke to one member of staff after 20mins of holding before being transferred to โspecialist accounts teamโ and told I may need to hold for up to 30mins #joke