Colin Longworth

Co-Founder & CTO

[Colin Longworth @colintlongworth]

First time flying business with @WestJet this evening and there is only one member of staff at your priority/business check in. Why? Not a great first impression to be honest.

[Colin Longworth @colintlongworth]

Why are there only two tellers at Locke & Main @RBC at 4pm on a Monday? Been here for 20 mins and the 7 person queue hasn’t moved. I’m trying to business bank, anyone else want it? @scotiabank or @cibc ?

[Colin Longworth @colintlongworth]

@Starbucks @StarbucksCanada @TorontoPearson On what planet are you all on?

[Colin Longworth @colintlongworth]

⁦@rtenews⁩ From Hamilton,ON in Canada

[Colin Longworth @colintlongworth]

In case anyone finds this thread, the reason for slow bags in T1 is the handlers can only transport about 3 to 5 containers per trip to the aircraft. Each round trip takes 5/10 mins. A Dreamliner can have 40+ containers. Do the math. Confirmed by a manager at @DublinAirport

[Colin Longworth @colintlongworth]

@DublinAirport Why is baggage so consistently slow in T1? I’ve arrived with @AirCanada multiple times this year and it’s always at least 35 mins to get bags. This morning is already 25+ mins. Why?

[Colin Longworth @colintlongworth]

@DublinAirport @AirCanada And the belt has fully stopped. What impression is this giving to first time arrivals? Have you no ability to plan during the busiest time of the year? @AirCanada @DublinAirport

[Colin Longworth @colintlongworth]

@DublinAirport @AirCanada Fair enough. But it also means you don’t care, at all, about your customer experience, because it’s consistently unacceptable and yet you permit it to continue and renew the handling contracts. So, the next question is, why don’t you care?

[Colin Longworth @colintlongworth]

@DublinAirport @AirCanada So your an airport that doesn’t handle bags? How does that work? It also doesn’t answer my question, this is a consistent issue, not just today.

[Colin Longworth @colintlongworth]

@ROOTS You entire Burlington store has no medium in stock of anything, ditto for Bloor. And I mean, no mediums in any article. What circus is managing your supply chain?

[Colin Longworth @colintlongworth]

@agreendress @NrinderWard3 Yes, it would have changed the outcome. It was 6 in favour and 6 against. @NrinderWard3 vote would have swung it. https://t.co/hN27nh9yJ3

[Colin Longworth @colintlongworth]

@UberEats My delivery was walked to my house by a driver claiming to be on a bike. Why can’t your app detect this? It’s simple.

It took 45 mins to get my stone cold food, are your speed running yourselves out of business?

[Colin Longworth @colintlongworth]

@HelloFreshCA There isn't any point in sending an email, asking for feedback which lists an email address, which was removed from service last year, which has an autoresponder, which links to a page, which doesn't exist...

[Colin Longworth @colintlongworth]

@daraobriain Amazing gig, thank you from fellow Bray native that also fell into a ditch or two.

[Colin Longworth @colintlongworth]

@alectranews We’ve been off now for 9 hours.

[Colin Longworth @colintlongworth]

@DublinAirport There is no point selling fast track security tickets if it takes 20 mins more than a regular queue.They two queues are under staffed, over 10 mins waiting for a bag to be checked. @GrantThorntonIE your brand is all over this, “expertise” eh?

[Colin Longworth @colintlongworth]

@Canadian_Club, another marketing team devoid of any common sense on @TSN_Sports

[Colin Longworth @colintlongworth]

Thanks @Heineken , @EdwardJones, @littlecaesars and @GMC for buying the ad slots on @TSN_Sports that interrupt the @F1 stream every weekend. What are your marketing teams thinking?