❁Collette❁

[❁Collette❁ @collette__h]

@OVOEnergy @AlisonRam Unfortunately this is how they work. It’s been over a year of us complaining and trying to get a meter issue sorted. They just constantly send you back and forth saying you have to wait 10 days. @ofgem

[❁Collette❁ @collette__h]

@OVOEnergy @ofgem So no reply to this tweet, is your tactic just ignoring now?? It has been way over 10 days we want an update!!!! @OVOEnergy

[❁Collette❁ @collette__h]

@OVOEnergy Oh how surprising, another 10 working days since our last update and nothing sorted. Once again this company have absolutely no intention in supporting their customer in getting things sorted.

@ofgem

[Victoria Coren Mitchell @VictoriaCoren]

I've reached the end of the road with @OvoEnergy, the most terrible service provider I've ever encountered (and I've been served in a casino by a croupier who killed someone). Nothing but legal action will do for them now. Sadly, we still need electricity. So I need advice.. 1/2

[❁Collette❁ @collette__h]

@LouiseMawd2013 @OVOEnergy Honestly this company are bunch of crooks! They do not care about their customers, there must be thousands of people having issues and constantly being told to wait for responses. @ofgem

[❁Collette❁ @collette__h]

@hobbycoffeeshop @OVOEnergy They are absolute liars and thieves! The fact that so many people are having issues and have money being withheld from them in the current climate is disgusting. @ofgem

[❁Collette❁ @collette__h]

@OVOEnergy Sorry I meant of course HAS NOT happened. I don’t believe it can take this long to sort meter readings that you made a mistake with. My account is £3,000 in credit!!!!

[❁Collette❁ @collette__h]

@OVOEnergy Anthony from your CS added my details to the account. He said he would personally sort our previous case issue and credit we are owed by the end of the week. Please can I have an update.

[❁Collette❁ @collette__h]

@OVOEnergy Can’t see a response Sharon? Only the one on Monday which has absolutely no update and just asked me to contact via phone which is useless. I was told the meter team would sort my case and come back to me within 10 days, which of course has happened.

[❁Collette❁ @collette__h]

@OVOEnergy Many of your colleagues have “looked into this” for weeks, months in fact. I’m sure they know who I am. If you just look in your direct messages you will have all the details already there.

[❁Collette❁ @collette__h]

@OVOEnergy @rightmove WORST ENERGY COMPANY! Constantly lying, giving excuses and not resolving anything. You are thieves!

[❁Collette❁ @collette__h]

@OVOEnergy @ofgem After weeks of trying to resolve again, & a year of trying to sort in general, I was told on Monday no update. Just constant “complaints” put in. I work full time I don’t have time to call your CS department for hours or get cut off. Sort it! It’s been over 10 days as promised!

[❁Collette❁ @collette__h]

@OVOEnergy @ofgem Oh and do not respond with something like this again because I’m SURE no one will be in touch.

[❁Collette❁ @collette__h]

@OVOEnergy @ofgem It’s been 10 days, of course no one has been in contact to update us. Can some chase this and get me an answer immediately. This is beyond a joke.

[❁Collette❁ @collette__h]

@OVOEnergy Hi can I have an update on our case? Your OVO Energy Case Ref no: 22931003. Thank you