Collins Olua

eBusiness Consultant | Home Automation, VoIP, Video & Voice Conferencing, Call Centers, Surveillance Cameras, Access Controls

[Collins Olua @collinsolua]

@yabaleftonline Bonnie & Clyde

[Collins Olua @collinsolua]

@FOBroadband You guys are an extremely horrible and annoying organisation. So the service ID I included in my original message to you isn't visible to you right? Clowns!!

[Collins Olua @collinsolua]

@FOBroadband Good evening Mr. Lanre,
I resubscribed to FiberOne Internet (fob210325172929) on January 23, 2026. The payment processed successfully, and the FOB app reset my subscription countdown to 30 days. However, my internet service was never restored.

[Collins Olua @collinsolua]

@FOBroadband I gave you another chance, and my very first experience is just as disappointing – if not worse. FiberOne's customer service has been utterly useless and unresponsive.
Please resolve this without further delay.
Disappointed Customer, Collins Olua

[Collins Olua @collinsolua]

@FOBroadband I can't understand why it's so hard for your team to simply credit back days I paid for but couldn't use through no fault of my own.
I stopped using FiberOne last year because of poor service. Your retention team called repeatedly, assuring me things had improved.

[Collins Olua @collinsolua]

They said your customer service is very bad. Now I understand. Here's a link to a recording I made in May 2025 when I called to register my displeasure. https://t.co/P2tX6qEspB

[Collins Olua @collinsolua]

@FOBroadband @FiberOne_help At about 9:30PM today, January 29, 2026, I checked my FiberOne router once again to see that Internet has still not been restoredon my account, after I made payment last week Friday, January 23, 2026.

[Collins Olua @collinsolua]

It appears there’s no sync between your systems at all. I will have to chase you guys to get my “lost days” like I have done in the past. I have attached a telephone recording narrating my ordeal the last time this happened. I am just tired of you guys.