Collin Tuttle

[Collin Tuttle @collintuttleou]

@rachel_rolband I agree, customer service is the biggest factor to creating a relationship with a customer #ICMKTG #OHIO4440

[Collin Tuttle @collintuttleou]

@keystothekenz @pepsi I think this is a great example. They put out an offensive commercial that lost them a lot of fans and relationships #ICMKTG #OHIO4440

[Collin Tuttle @collintuttleou]

I don't think I have broken a relationship with a brand, but sometimes I'll shy away from a brand if they raise prices #ICMKTG #OHIO4440

[Collin Tuttle @collintuttleou]

Great customer service and stable prices are what influences me to create a relationship with a brand. #ICMKTG #OHIO4440

[Collin Tuttle @collintuttleou]

@mc339614 @AlexaKaye3 I agree, I would way rather trust a close friend because there's so much promoted or fake information shared #ICMKTG #OHIO4440

[Collin Tuttle @collintuttleou]

@MaryKerber @AlexaKaye3 I agree, even if not on purpose, if you see something so many times you are almost forced to create or shift your opinion #ICMKTG #OHIO4440

[Collin Tuttle @collintuttleou]

I think that what close friends I trust, share on SM most influence me. Whether it be music, clothes, or political info #ICMKTG #OHIO4440

[Collin Tuttle @collintuttleou]

I do think social media influences my opinions even though a lot what is shared isn't credible #ICMKTG #OHIO4440

[Collin Tuttle @collintuttleou]

@rachel_rolband Same, I think it's more effective and personal to voice a complaint over the phone or in person #OHIO4440 #ICMKTG

[Collin Tuttle @collintuttleou]

@AndyBennettMKT I think it's smart for companies to except mistakes and give out vouchers instead of arguing or ignoring #ICMKTG #OHIO4440

[Collin Tuttle @collintuttleou]

I expect brands to always respond politely, then follow up in the customers direct messages for more details #ICMKTG #OHIO4440

[Collin Tuttle @collintuttleou]

I have not voiced a complaint to a company via social media, but I've seen many people do it #ICMKTG #OHIO4440

[Collin Tuttle @collintuttleou]

@dc471115 I somewhat agree, but I think their main point is to gain attention and recognition to the causes they support #OHIO4440 #ICMKTG

[Collin Tuttle @collintuttleou]

@Talal_Alyusuf I agree, sometimes it can be negative if the act insincere and done strickly for publicity #OHIO4440 #ICMKTG

[Collin Tuttle @collintuttleou]

Yes, I think consumers tend to show support for brands that stand up for what they also believe in #OHIO4440 #ICMKTG

[Collin Tuttle @collintuttleou]

I think this trend is a good thing. It shows the values a brand stands for and pushes more than just their product #OHIO4440 #ICMKTG

[Collin Tuttle @collintuttleou]

@jholecko17 I agree, they have an innovative set up, and great customer service that creates positive store experiences #ICMKTG #OHIO4440

[Collin Tuttle @collintuttleou]

@Talal_Alyusuf I think this is sometimes true, but isn't there more personal interaction in a store compared to online? #ICMKTG #OHIO4440

[Collin Tuttle @collintuttleou]

I think @HOMAGE has the best in store experience with good customer service, a free coke, and an old school NBA Jam game #OHIO4440 #ICMKTG

[Collin Tuttle @collintuttleou]

B&M stores are failing due to the convenience of online shopping, and the opportunity to compare multiple stores at once #ICMKTG #OHIO4440