Andrea

I can accept failure, everyone fails at something. But I can't accept not trying again!

[Andrea @comcastandrea]

@CoasterDean on your acct today you will see on next bill dated after today. -AD

[Andrea @comcastandrea]

@CoasterDean I have reviewed the notes on acct due to overall experience I will apply one month credit

[Andrea @comcastandrea]

@CoasterDean If anything comes up reach out and we will schedule tech visit if needed. -AD

[Andrea @comcastandrea]

@CoasterDean Sorry tech didn't show, I understand currently your services are working. -AD

[Andrea @comcastandrea]

@CoasterDean I see where a monthly discount was added on your acct Oct14, is that what you are speaking of. -AD

[Andrea @comcastandrea]

@CoasterDean Just following up are you still experiencing issue with your internet services since tech visit? -AD

[Andrea @comcastandrea]

@CoasterDean if they need to view anything in your location would you be avail on 2/27 3-5pm?

[Andrea @comcastandrea]

@CoasterDean I will have this noted to escalated to local maintenance in your area,

[Andrea @comcastandrea]

@CoasterDean I'm showing signal issue on the upstream at the location, I'm cking to see if it's any issue in your area. -AD

[Andrea @comcastandrea]

@CoasterDean I am sorry we let you down. I'm pleased to hear this is resolved. -AD

[Andrea @comcastandrea]

@CoasterDean Are you still experiencing issue with your Internet services since tech visit was completed? -AD

[Andrea @comcastandrea]

@CoasterDean Just wanted to follow up I'm showing tech visit was completed 2/20, I'm showing a drop had to be replace. -AD

[Andrea @comcastandrea]

@CoasterDean Ur welcome, plz continue to keep me in the loop if anything outstanding we need to address.

[Andrea @comcastandrea]

@CoasterDean Let me know how it goes if anything outstanding we need to address for you once tech visit is completed.

[Andrea @comcastandrea]

@CoasterDean Ok I have the tech visit set for you 2/20 1-3pm.

[Andrea @comcastandrea]

@CoasterDean I can set this up for you on 2/20 1-3pm would that work for you?

[Andrea @comcastandrea]

@RyanBeshel Ur welcome, we are here to help if you need assistance in the future.

[Andrea @comcastandrea]

@AidanShaw6 Just following up on this, do you still need help with your Comcast Services?

[Andrea @comcastandrea]

@SSADNEWS8 If so plz DM your account number and or phone number associated with your account so we can look into this.

[Andrea @comcastandrea]

@SSADNEWS8 I'll be happy to look into what options if any are available if you would like.