State of Commerce is LIVE! ๐ด
Salesforce surveyed 2.7K commerce leaders + analyzed 1.5B+ customers worldwide to uncover trends such as:
๐ The strategic priorities of commerce orgs.
๐ค How orgs are using generative AI.
โ Much more.
Get the report: https://t.co/6QBP73juUQ
Agentforce Commerce customers see up to 2x higher conversion rates with guided shopping agents. 44% of shoppers expect AI help. Your customers are clearly ready. Is your platform?
We just closed FY26, the biggest year in Salesforce history, and favor FY27 Guidance ! ๐
FY27 Guidance: $46.2B revenue, 34.3% Non-GAAP Operating Margin, 20.9% GAAP Operating Margin
- $41.5B revenue (+10% Y/Y)โจ- 34.1% Non-GAAP (+110 bps y/y) & 20.1% GAAP operating marginย
- $15B Operating cash flow (+15% y/y)ย
- $72.4B Total RPO (+14% y/y)ย
Here's the thing: every AI agent needs somewhere to land. The data, business rules, and a conversational layer for humans & agents.
That place is Salesforce. No one is delivering more agents for the enterprise than us.ย
Let me tell you what's happening ๐งต
Check out the full results: https://t.co/Nbofi6JUos
P.S. This isnโt my first SaaSpocalypse
Salesforce is natively integrating Googleโs new Universal Commerce Protocol (UCP) into Agentforce Commerce, giving merchants the ability to easily unlock new AI-driven shopping journeys across Googleโs AI surfaces.
Learn more: https://t.co/4hxiLd99yQ
Every second matters when itโs Cyber Week.
With 100% uptime, retailers around the world never missed a moment with Agentforce Commerce.
Congrats, retailers! You made it!
Congrats to retailers on a record-breaking Cyber Monday. ๐๐๐ AI had the assist, influencing nearly 1 out of every $5 spent.
See all the shopping data: https://t.co/h1eCzyprci
Peak shopping season, handled with ease. ๐ค
Agentforce Commerce retailers managed 54% more orders on our platform than last year.
Dive into the holiday shopping insights: https://t.co/h1eCzyprci
The #CommerceCrew settles the Black Friday vs Cyber Monday debate.
Find out how shoppers voted with their wallets at our Shopping Insights HQ: https://t.co/h1eCzyprci
Social channels brought the heat on Black Friday. ๐ฅ
Online traffic from social media referrals accounted for 14% of all US traffic, up +6% YoY.
Get all the data details over on the Shopping Insights HQ: https://t.co/h1eCzyprci
Convenience is king this holiday season. ๐โจโจ
More shoppers chose to buy online, pickup in store this Black Friday, increasing +8% YoY.
Get all the data details over on the Shopping Insights HQ: https://t.co/h1eCzyprci
Shoppers laced-up for some serious deals this Black Friday. ๐
Active footwear, furniture, and luxury fashion verticals were the top performers globally. ๐
Run, donโt walk, over to the Shopping Insights HQ: https://t.co/h1eCzyprci
Rolling into Cyber Weekend with a Black Friday flex. ๐ธ Global spend is up 9% YoY, with the U.S. coming in at a 4% increase and Europe at 16%. More spend, more shoppers, more stats.
Dive into the data from 1.5B+ global shoppers: https://t.co/h1eCzyprci
Letโs grooooow. Online sales are up across the globe. Spain and Canada showed up and shelled out growing 33% and 10% YoY respectively. ๐ธ
See all the sales trends: https://t.co/h1eCzyprci
A hot new search channel has entered the villa. More shoppers are starting their search with AI this year, proving LLMs are a huge opportunity for retailers. See all the shopping data: https://t.co/h1eCzyprci
Treat yourself with a holiday glow-up! Start by visiting your favorite retailers, then swing by our Shopping Insights HQ to get all the data behind their sales.
https://t.co/h1eCzyprci
Forks down, phones up.
Thanksgiving shopping is going mobile this year, accounting for 75% of all online global sales.
Dive into the data from 1.5B+ global shoppers: https://t.co/h1eCzyprci
FIRST LOOK: Agentic Commerce, powered by Agentforce.
Personalized shopping for every customer to build loyalty.
โ Lost shoppers & abandoned carts
โ Accelerated product discovery
โ Instant answers
โ In-chat checkout
Be the first to see it at #DF25: https://t.co/pxg2mGSI1s
See how you can take on the 2025 holiday retail season with smarter product recommendations, happier shoppers, and a little help from AI.
Download the guide: https://t.co/YBdXsgAcISee how you can take on the 2025 holiday retail season with smarter product recommendations, happier shoppers, and a little help from AI.
Download the guide: https://t.co/YBdXsgAcISee how you can take on the 2025 holiday retail season with smarter product recommendations, happier shoppers, and a little help from AI.
Download the guide: https://t.co/YBdXsgAcISee how you can take on the 2025 holiday retail season with smarter product recommendations, happier shoppers, and a little help from AI.
Download the guide: https://t.co/YBdXsgAcISee how you can take on the 2025 holiday retail season with smarter product recommendations, happier shoppers, and a little help from AI.
Download the guide: https://t.co/YBdXsgAcISee how you can take on the 2025 holiday retail season with smarter product recommendations, happier shoppers, and a little help from AI.
Download the guide: https://t.co/YBdXsgAcIe