@GoodmanTheatre what great theater should be. BS. Maybe when your cast is violently ill, you give more notice of a cancellation instead of 10 minutes after the play is supposed to start. And worse yet, the play was apparently cancelled last night. Use your brains.
@AirCanada Furthermore we are sitting at Gate D31 and flight 614 to Halifax which is due to leave at 14:50 just closed the gate. Boarding took at least 20 minutes.
And the refund of the upgrades must be done immediately, not in one to two billing statements.
@AirCanada we arrived from ODD 4318 and had to go go through customs to get to Halifax. Customs was very understaffed and crowded and it took an hour to get through since there were only three agents for 300+ plus people. Gate agent Ana was rude and said flight closed at 1239
@AirCanada Not exactly. We paid extra for the seats. Thankfully the agent (not Ana) told us the upgrades would be refunded. Whether that is done is yet to be seen.
We also had been told by an agent near customs that the gate was informed. Ana said no. U dropped the ball big time!