@virginmedia How will I hear back about this then if it’s done automatically?
And why on earth would the bill credit not be given? It’s still my credit on my account. It can’t just be held hostage until VM eventually do or do not decide to install my broadband… have to cancel eventually.
@virginmedia Having to explain Ofcom’s own rules and regulations to the company is the perfect end to a ridiculous 2 month saga. Joke company I wish I never even bothered with.
@virginmedia disappeared without a trace! Been advised to complain but as usual the complaint was never responded to and complaints page on VM’s website and app remains permanently broken.
@virginmedia Yes! Same as they have every day for the last 2 months and never once actually called me back when they’ve said :)
What time are the phone lines open today please?
@virginmedia Just the same nonsense of “pre-install will be done today” like I’ve been told every day for the last month… with full installation on 22nd May supposedly (though I expect that will get cancelled again)…
Team refusing to even tell me which council they need permission from…
@virginmedia Well, as a little update, the team said they don’t know as it isn’t on the account when I called. And as soon as I called out the mystery traffic blockage, it’s magically changed to a council permissions issue! 🪄
@virginmedia So the mystery traffic blockage that’s occurred for these last 3 appointments can’t be proven…. How convenient 😂 I’m just gonna have to cancel at this rate since the install just isn’t happening.
@virginmedia And the reasons for the pre-install work not being done are blatant lies; apparently it was “blocked by traffic” yesterday, very interesting as I can see the poles, cabinets and road all day and there was no blockage at all…
@virginmedia I’ve callled multiple times and gotten nowhere, they just keep telling me it’ll be done this week - which it never is.
The pre-install work is not getting done which means the install keeps getting rescheduled.
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