Ever been drafting an email & already anticipating the ways it might be misinterpreted? @Matthew_Kohut's latest on @medium will help you understand when email is & isn't the right medium for communication. A must read for all digital age leaders! >> https://t.co/5FUp2SyHpp
19 New Leadership Books to Read in 2019. Great list from @AdamMGrant, especially The War for Kindness:"Jamil Zaki is one of the bright lights in psychology, and in this gripping book he shows that kindness is not a sign of weakness but a source of strength"https://t.co/4ZJ9ju4bo1
6348 interactions, 200 operations "Conflict was most likely when male surgeons worked with male-dominated surgical teams... went more smoothly, with less yelling and other forms of conflict, when the surgeon was female or when male surgeons were surrounded by mostly women." https://t.co/JRiKbNwh4k
After talking with a good listener, people's attitudes became more complex and less extreme.
To get better at listening: tell someone you usually have trouble hearing that you’re working to improve, and you’ll listen for 3 or 5 minutes before responding.
https://t.co/nDkQVwHvdd
@j1berger@Matthew_Kohut@CompellingPeeps@Gladwell Strength+warmth theory validates a lot of persuasion advice to 1st show your audience that you share core cares: @DaleCarnegie, Peter M. Sandman's "Donkey," "Feel-felt-found" in sales, the "values sandwich" in politics, even @simonsinek's "Start with why." All good stuff.
#ladybird talking strength + warmth:
Danny: "She's warm, but she's also kind of scary."
Ladybird: "You can't be scary AND warm."
Danny: "I think you can, your mom is."
Words to live by from @work_matters : "Am I a success or a failure?" is not a very useful question. It is better to ask “what am I learning.” https://t.co/W17iM779EH
Love this: "It’s our emotions — specifically, gratitude, compassion and an authentic sense of pride (not hubris) — that push us to behave in ways that show self-control." https://t.co/IjL25AsMYv