Bob Sutton

Organizational psychologist @stanford and NYT bestselling author. 8 books including The No Asshole Rule, Scaling Up Excellence, and The Friction Project.

[Bob Sutton @work_matters]

"The Friction Project" has been my focus for 8 years

Key lesson from my book with Huggy Rao:

The best leaders are TRUSTEES OF OTHERS TIME, friction fixers with the will and skill to make the right things easier and the wrong things harder for others
https://t.co/5LDZdFFB3X

[Bob Sutton @work_matters]

@sanderssays Dentistry and plumbing too

[Bob Sutton @work_matters]

@sanderssays Hmm I would be careful about blaming individuals for socioeconomic forces that are beyond their control. Perhaps a bit more empathy for people in a difficult position?

[Bob Sutton @work_matters]

@suzannelane5309 @sanderssays A long time frame if you are looking for a job now. I am pro-AI but concerned about the transition. I hear this from execs and engineers at @Google @Meta and @Microsoft who worry about their kids.

[Bob Sutton @work_matters]

@edbatista @rohindhar Hah. Excellent now go there with my son or another pal who live nearby several times a year. Excellent price quality vibe service now.

[Bob Sutton @work_matters]

@edbatista @rohindhar Now there is a great classic sort of upscale sort of dive bar. Only food is Pringles from the what I can tell. Scarlet Lounge. Was there last week. Beer and a shot is I think 11 bucks 12 for regular drink . From what I can figure out multiple owners bartend. No employees.

[Bob Sutton @work_matters]

@edbatista @rohindhar Yes my favorite in SF. Still all kinds of excellent moderate to inexpensive restaurants and so much charm on clement

[Bob Sutton @work_matters]

@schrep Go Schrep!

[Bob Sutton @work_matters]

The hot-selling book that every aspiring entrepreneur, successful founder, leader of a big company, analyst, and business consultant needs to read. An antidote to the “greed makes good capitalism” belief that has infected too much of corporate America.

[Eric Ries @ericries]

Bob Sutton (Stanford, NYT bestseller): "Incorruptible destroys the myth that only sleazy founders and companies get rich. Eric Ries shows you how to build a mission-driven company that will be humane, ethical, and make piles of money for decades."

[Bob Sutton @work_matters]

@loveLFM @DanielleMorrill Pretty good but you might as well at Village Pub or Selbys in Silicon Valley. Love all 3 given the food and service. Highest wine mark up per glass I have encountered—but excellent wine.

[Bob Sutton @work_matters]

@DanielleMorrill Bix at the bar? Also at the bar Catogna, Mr. Jiu’s, Aziza, and if you want traditional good French with very warm staff and owner try Chapeau in the Inner Richmond. All at the bar or Quince if price is no object!

[Bob Sutton @work_matters]

@MiaMBloom Truth

[Bob Sutton @work_matters]

@hrswatigupta If you are in California those policies are against the law. It is mandated that it as easy to cancel as subscribe. @netflix is easy to cancel everywhere because @reedhastings insisted on that long ago. Not only are customers more likely to return, satisfaction data are better.

[Bob Sutton @work_matters]

@sbkaufman Oh that is good and can be applied to virtually anyone focused on revenge. Am reminded of academics who see colleagues with competing theories as rivals to be crushed personally and intellectually—not people with different ideas to learn from.

[Bob Sutton @work_matters]

@ProfCraigA @ihtesham2005 Seems like a false narrative AI would produce if you promoted just right. I would love to see the real process that guy used to manufacture that text.

[Bob Sutton @work_matters]

@edbatista @ihtesham2005 Thanks Ed. So charming, contagious laughter, utterly without pretense. Disshelved. David Kelley used to say if you had lunch with Cliff the question was when not if he got a big food stain on his shirt. Then laughed like hell at himself. Presumed nothing,
followed the evidence.

[Bob Sutton @work_matters]

@reidhoffman @gtconway3d Thanks Reid. I admire you so much.

[Bob Sutton @work_matters]

@tem_salitoul @ihtesham2005 The flow of narrative is well constructed and evidence is more or less accurate. But I talked to Cliff multiple times and saw multiple presentations of that research as he did it—he tried to prove nothing but just wanted to uncover the best findings. He was a mensch and a scholar

[Bob Sutton @work_matters]

@tem_salitoul @ihtesham2005 Yup. You get how a real scholar like Cliff thinks. The narrative here is inaccurate and dishonest and disrespectful to Cliff. He loved mocking arrogant assholes like this dude—if there is an afterlife he is laughing at this idiot from on high