dawn stevens

Best practices in communicating information to those who need it, when they need it, in the most usable and understandable way available

[dawn stevens @comtechdawn]

Join me for a pre-con workshop at Lavacon! Use speaker code Speaker2023 for a $200 discount.

[dawn stevens @comtechdawn]

Industry 4.0 is here today and driven by interconnection, information transparency, and decentralized decisions. Documentation 4.0 supports Industry 4.0 by providing evolving machine and site-specific documentation ingested from many systems. #convexlive @zzRikzz

[dawn stevens @comtechdawn]

CaaS content requirements: modular (no big content blobs!), metadata (must be addressable -- ids, labels, and categories), and formatting hooks (but not formatting). #convexlive @sarahokeefe

[dawn stevens @comtechdawn]

With CaaS, we don't have to break down the silos. CaaS extracts and combines appropriate info from each when a request is made. #convexlive @sarahokeefe

[dawn stevens @comtechdawn]

Content as a service reverses traditional publishing. Content not rendered nor distributed until it is requested. #convexlive @sarahokeefe

[dawn stevens @comtechdawn]

User experience challenge: simple and power are in conflict with one another. As power goes up, simplicity goes down, and vice versa. #convexlive

[dawn stevens @comtechdawn]

Excited to see so many colleagues in person May 2-4 in Tempe, Arizona at @ConVExLive. Registrations are coming in every day. Hope you can join us!

[dawn stevens @comtechdawn]

Follow @ConVExLive for live tweets from our upcoming conference in Tempe, May 2-4.

[dawn stevens @comtechdawn]

I'll be speaking about the importance of information modeling whether or not you use DITA. Deadline to register and receive a nifty goodies box is Oct 1. Use #teamstevens to get a $100 discount. https://t.co/SMePBl4Jz3

[dawn stevens @comtechdawn]

Does your business model want to generate winners or generate wisdom? @ConVExLive @movie_pundit

[CIDM @Center4infoDev]

Watch 70 recorded presentations before the live event on April 26-28 #ConVExLive #contentstrategy #contentcreation #ContentWriting #informationtechnology

[dawn stevens @comtechdawn]

You're saying no to the request, not the person. #cidmbp

[dawn stevens @comtechdawn]

Don't be afraid to make decisions quickly. You don't have to be 100% right 100% of the time. A decision is a starting point, typically with wiggle room to make it work. #cidmbp

[dawn stevens @comtechdawn]

A good no is all about timing and logic -- it's in order whenever things are not allowed, cannot be done, or should not be done... It's communicated in a way that makes the asker feel respected. Bruce Tulgan, Learn When to Say No. #cidmbp

[dawn stevens @comtechdawn]

Seek/provide "air cover". Protect your staff. Empower your managers to say no; back them up. Enlist your boss's backing. Realize that your discipline will likely be welcomed and respected by many. @tonimantych #cidmbp

[dawn stevens @comtechdawn]

Help find best solution. Determine if your team can and should assist. If not explain why and help find the right team, if so, set expectations. Remember, "not now" may be an appropriate response. @tonimantych #cidmbp

[dawn stevens @comtechdawn]

Evaluate relative priority. Be dispassionate and objective about prioritization, but empathetic about asks and needs. Use a consistent set of business-driven questions. Develop an intake questionnaire and prioritization matrix. @tonimantych #cidmbp

[dawn stevens @comtechdawn]

Understand each ask. Avoid knee-jerk reactions and immediate answers (yes or no). Ask questions. Determine root need. @tonimantych #cidmbp

[dawn stevens @comtechdawn]

A considered no protects you. The right yes allows you to serve others, make a difference, collaborate successfully, and increase your influence. You want to gain a reputation for saying no at the right times for the right reasons and make every single yes count. #cidmbp

[dawn stevens @comtechdawn]

Be careful not to allow the "what" to obscure the impact of "how". The ends do not always justify the means. #cidmbp