Cedric Kalonji

Journaliste indépendant, passionné du web et des nouveaux médias, formateur @Samsafr @ESJLille et dévelopeur web à mes heures perdues.

[Cedric Kalonji @congolese]

@Bayselb trying to reach out. Would it be possible to chat?

[Cedric Kalonji @congolese]

@w1n57on1 I'm trying to reach out. I would like to ask you something...

[Cedric Kalonji @congolese]

@tapairportugal Dear @tapairportugal Can you please clarify the logic behind sending me an email to notify me of an important change to my flight 13 hours after the flight's departure? #Senegal #Dakar #customerexperience #CustomerService

[Cedric Kalonji @congolese]

7/7 @tapairportugal And oh, customer service, respect, responsibility may not be in your vocabulary but you should at least show empathy for those who trust you by paying their money to travel with your company. #customerfeedback #Senegal #Dakar

[Cedric Kalonji @congolese]

@tapairportugal Dear @tapairportugal Thank you for your terse answer inbox but in 2021, with all the communication tools we have, I still find it amazing that you inform me of the rule change 13 hours after my flight... following numerous complaints. #customerexperience #CustomerService

[Cedric Kalonji @congolese]

6/7 @tapairportugal And the regular guy that I am should pay a penalty because thanks to you, I miss an important business meeting. #customerfeedback #Dakar #Senegal

[Cedric Kalonji @congolese]

5/7 @tapairportugal This young Frenchman on vacation in #Senegal who spent his last penny to pay for his cab to the airport and who ended up sleeping under the stars should pay you for the contempt you showed him. #customerfeedback #Dakar

[Cedric Kalonji @congolese]

4/7 @tapairportugal When they reach your agency, they are told they must pay penalties for your failure to warn your customers that Portugal had decided to impose PCR testing. That sick old lady left to her own at the airport should pay for your deficiencies #customerfeedback

[Cedric Kalonji @congolese]

3/7 @tapairportugal Clients are left to fend for themselves in terms of lodging, food and transportation to your agency, which does not open for several hours and is more than 50 km from the airport.

[Cedric Kalonji @congolese]

Dear @tapairportugal You sell a customer a plane ticket. You text him a link to a system that checks his travel requirements. The system tells that he doesn't need a PCR test because he is vaccinated, but once at the airport, you deny him boarding. #Senegal #CustomerService

[Cedric Kalonji @congolese]

@tapairportugal 2/7 @tapairportugal No excuses, no solution offered at the airport in the middle of the night, and to top it all off, your staff at the airport is abysmal with all the customers who end up not being able to go home or join their families. #Senegal #CustomerService #flightban

[Cedric Kalonji @congolese]

@Z_bababaswe Honorable. 225? Inbox?

[Cedric Kalonji @congolese]

Que penser d'un journaliste de @RFI qui parle à plusieurs reprises d'Ousmane "Songo" pour désigner @SonkoOfficiel dans le bulletin d'informations de 15h00TU? Manque de rigueur? Manque de respect? #FreeSenegal #Kebetu #Senegal #Dakar

[Cedric Kalonji @congolese]

@PromesseCKaniki @HirondelleRDC @CovAfricaBlog @CMR_Covid19_RDC @19Trackcovid @UEenRDC @NCoVAfrica @MKegbia @cumpatria @jmd_congo @MJenvic @CaritasCongo @urbainmanoka @nath_sala @AfricaCDC Donc parce qu'un est africain, on ne peut pas choisir librement ses sources d'information? C'est du nationalisme/panafricanisme informationnel? Si vous voulez de la pub, vous pouvez toujours demander poliment plutôt que d'essayer de créer la polémique non?

[Cedric Kalonji @congolese]

@YabiGilles J'essaie d'entrer en contact. Possible de se parler inbox?

[Cedric Kalonji @congolese]

@ngimbis Toi là tu n'as pas vu Kinshasa hein. Ton petit océan façon façon là n'intimiderait même pas un nourrisson kinois. Et chez nous, pour ajouter un petit côté électrique, il y a des câbles sous-marins dénudés.

[Cedric Kalonji @congolese]

Bière, champagne, vin de palme et Lotoko vont couler à flots ce week-end. Tournée générale offerte par les nouveaux ministres à la famille élargie, aux amis proches et éloignés, connaissances, voisins immédiats et éloignés… pour fêter leur accès à la mangeoire. #Kinshasa #RDC

[Cedric Kalonji @congolese]

À bord du Boeing 777-200 @AirFranceFR (AF0702) à destination d'#Abidjan. De retour à Roissy après une heure de vol suite à un problème technique. Pompiers et techniciens en cours d'intervention. #CIV

[Cedric Kalonji @congolese]

@HalidouNoufou Oui.