Why is it it not possible to upgrade (cash) paid flights on Aer Lingus using Avios points? It’s only possible to upgrade a flight that was originally purchased using avios (i.e. effectively avios only allows you buy). BA let’s you do it! @aerlingus
“Relative value of features is declining.” Great talk by Patrick Campbell @profitwell on churn. Focus on key features rather than many features.... #saastock18