Melanie McShed

I am the customer that-this never happens-happens to all of the time. I complain. Often. I now plan to share my kvetches with anyone daft enough to follow me.

[Melanie McShed @ConsumerVenom]

@wendylyon Not Max Fish?

[Melanie McShed @ConsumerVenom]

@HSBC_UK WTAF one teller and a queue out the door. Shame on you.

[Melanie McShed @ConsumerVenom]

@AnthropologieEU saw the article about your #racialprofiling. Been a customer for years. Not anymore. Thoroughly disgusted with @Anthropologie also @LibertyLondon and @SpaceNK just tired of the bullshit. This account came after an incident @MonsoonUK in 2011 - nowt has changed

[Melanie McShed @ConsumerVenom]

I call bullshit on this. Your BAME staff are some of the worst at profiling. The treatment I get when shopping with a gay male Chinese friend bears no resemblance to my solo shopping experiences. I have complained historically and you’ve done bugger all. Disappointed.

[Liberty London @LibertyLondon]

@ConsumerVenom Hi Melanie, We’re committed to taking meaningful steps to make sure everyone feels included in our store and we appreciate your feedback. Please refer to our self-assessment on racism where we commit to making meaningful changes: https://t.co/oPwQqAKeah. Love, Liberty

[Melanie McShed @ConsumerVenom]

@LibertyLondon some of the thread from your #blackoutuesday post on IG. It was a post you had no right to post unless you planned on exploring and addressing your staff behaviours and prejudice. Not my first tweet to you re racist staff. Be great if you did. Stop talking and do!

[Melanie McShed @ConsumerVenom]

@DavidLammy @Channel4 just watched https://t.co/W9R4Atlgja such an important programme. My international community would very much like to see this, are there plans for syndication? I thought I knew about the inequality that faced the forgotten brown soldiers. I didn’t know shit.

[Melanie McShed @ConsumerVenom]

@StagecoachCNL on a 1A from Heysham to Lancaster and DISGUSTED by how filthy this bus was. Especially with corona virus! Your buses need to be cleaned! There’s a layer of dust so thick you could write in it!

[Melanie McShed @ConsumerVenom]

@DeafInstitute WOW. I’ve been to house parties with better DJs, no entry fee and free drinks. #backtothe80s #worstclubnight EVER.

[Melanie McShed @ConsumerVenom]

@waterplusb2b what shockingly shite customer service from automatons. Literally and figuratively. You screwed up and I get penalised - looking forward to escalating to @Ofwat as you make poor suggestions to small business owners to cope with your incompetence.

[Melanie McShed @ConsumerVenom]

@Northernassist3 @northernassist have blacklisted me due to all of the frustrated complaints I’ve made. Today’s is because they were on bloody time for a change 🤬

[Melanie McShed @ConsumerVenom]

@NorthenrailF I was 30s late. Miss my train and need to buy another ticket. These fuckers ARE LATE 60% of the time and I get nothing. Sod’s law says they’re on time today. Bet they’ll still be late into Manchester 🤬

[Melanie McShed @ConsumerVenom]

@Cath_Kidston trying to understand #Millennials and their understanding of maths. No #boomer or #GenX is responsible for this mathmatical malarkey

[Melanie McShed @ConsumerVenom]

When Jamie @CostaCoffee Lancaster Station calls you a twat because you’re complaining for the umpteenth time about unmarked food samples I’m left thinking... white male treats folks like trash... fast track to management. #madworld #whiteprivilege

[Melanie McShed @ConsumerVenom]

@sarahbeeny @DPD_UK @DPD_UK if I was @sarahbeeny would my driver not lie and say no one was in - it's a shop, on a main road, and clearly very open? Would the driver answer his phone? Would the depot answer theirs? Oh - how different would things be if I were a privileged, white woman off the telly?

[Melanie McShed @ConsumerVenom]

@DPD_UK Why do your drivers lie? Why are your call centre operators inept? Why does your call centre lead with the line "there's no excuse for abuse." How do you define abuse? Yelling at someone who is not answering your query? If your service was better there'd be no "abuse"

[Melanie McShed @ConsumerVenom]

@StagecoachCNL genuinely would love to see your recruitment listings - somehow your ability to hire some of the rudest and unhelpful people in what is effectively a service industry is well and truly mind-boggling 🤯

[Melanie McShed @ConsumerVenom]

@BTP seriously - what’s up with the armed police at #manchesterpiccadilly They DO NOT make me feel safer.

[Melanie McShed @ConsumerVenom]

@LibertyLondon If those are people, I am surprised and disappointed. Social customer care in platform is an incredibly modern practice. So successful there are businesses built on that. Social media is customer service. @LibertyLondon you are not doing this well. Get with the times!

[Melanie McShed @ConsumerVenom]

@SethMacFarlane thank you for illustrating it so clearly.