D.I. Doug

[D.I. Doug @ConsumerWatchUK]

#consumerrights #customerservice #merlinpass Still waiting for an escalation to look at my issue. Charging parents extra because a toddler turned 2 just weeks later is daylight robbery. ⁠@MerlinPass⁠ ⁠@MerlinAttraction

[D.I. Doug @ConsumerWatchUK]

Appalling customer service from @MerlinPass & @CWOA . Refusing to honour a family package deal for a toddler who turned 2 just weeks after booking, hiding behind rigid T&Cs and automated loops. Order #601646659 / Ref: 5053537. Avoid their family bundles.