@LeanneArthur Hi Leanne, I am sorry to hear that you missed out on our new Mandrill Mayhem ride, would you be able to email your experience to [email protected] so that our teams can look into your experience further? -Maggie
@VekomaVampire Hi Damon, I am sorry to hear you've had some problems with your online shop order. Would you be able to email our team at [email protected], along with your order number, so that our team can look into this for you?- Maggie
@NathanTye6 Hi Nathan, thank you for letting us know. Please see our Live Chat team, available everyday so they can assist you further https://t.co/CDqK3xROeN (The red message icon in the bottom right :))
@clairabellejp Hi Claire, I'm sorry to hear your day with us did not meet your expectations. For further assistance, please may you send us a DM? - Jade
@SmudgeB91@MerlinEntsNews@KelloggsUKI Hi Shauna, the Free Adult Ticket offer entitles the holder of one promotional pack to a free adult entry ticket with the purchase of one full βOn The Dayβ priced child or adult ticket to one of the participating attractions, for entry to the same attraction on the same day.
Everyone who had purchased a ticket for the original date will be fully refunded automatically.
We'll release more details and tickets soon about the event which is now due to take place on Friday 8 September (mark it in your calendars π)
π’ ROAR AND EXPLORE - RESCHEDULED π’
We wanted to let you know we are rescheduling Roar and Explore, which was due to take place this Friday 30 June from 6-9pm.
@RoLiyanage1 Hi Ro, if you are experiencing any issues with a schools booking, please feel free to contact our dedicated call centre team - 01372 731680 π¦
@Nemesiscv I am sorry to hear that you were unable to keep in the shade while in queue lines. I have since raised this issue with our Help Centre team to identify particular areas of concern. π¦
@benb06 Hi Ben, I am keen to discuss and clarify this further for you. Please keep an eye out on your DM'S, as I liaise with the Rides Management Team to investigate.
@Nemesis_lnferno@Misslyllith Hi Anne, I am sorry to hear you were experiencing some online issues! If you wish to discuss this further, please send us a DM.π¦
@LilyDillnutt1 Hi Lily, you were sent an email response on the 25th of May. Would you like this resent? Or alternatively, please send us a DM to discuss this furtherπ¦