Content CX Consulting

Content CX Consulting is a company that offers Customer Experience Consultancy, Customer Service Training and Learning and Monitoring and Evaluation (M&E)

[Content CX Consulting @content_cx]

Make the #Customer the hero of the story! Its time businesses develop a customer - centric organizational mindset to drive organizational decisions, processes and changes #CustomerFirst #CustomerService #MondayMotivation #WeAreContentCXConsulting @icx_kenya

[Content CX Consulting @content_cx]

"Your brand is defined by your customer experience, and the experience is delivered by your employees" - Shep Hyken
How are you capturing your customers' hearts this week? How are you celebrating your employees this week?

[Content CX Consulting @content_cx]

Ramadan Kareem to our esteemed muslim clients. May this month be filled with satisfaction

[Content CX Consulting @content_cx]

Accessing your organisation's CX maturity level is important to identify what activities you need to pursue to achieve your CX goal #CustomerExperience

[Content CX Consulting @content_cx]

A CX audit analyses your org's brand customer touch points to determine the health of your customer relationships. Reach us @content_cx to help build your customer lifetime value #CustomerExperience

[Denise Lee Yohn @deniseleeyohn]

great to be included in "The CX Trends to Watch in 2020, According to the Experts" by @bloomfire https://t.co/ik9DiUoQG3 w/ @mikewittenstein @RicardoSGulko @Hyken @JeanneBliss & more

[CEX Lab @CexLab_Shaheema]

Being able to manage your customers means being able to cater to their needs and giving them satisfaction. The moment your customers see your business as one that gives them value for money, they become loyal.

#ValueYourCustomer #cx #crm #customer #MondayMotivaton

[Content CX Consulting @content_cx]

#CX worth talking about.

[Content CX Consulting @content_cx]

“For customer experience to translate into improved financial performance and serve as a competitive advantage, it must be embraced enterprise-wide. It must be implemented in a cross-functional manner — and, it has to be a priority for you and your entire C-suite.” - James O’Gara

[Shep Hyken @Hyken]

Deliver such an excellent customer service experience that your customers find you indispensable and irreplaceable.

[Content CX Consulting @content_cx]

The world of #CustomerService is evolving at an unprecedented speed. It's time to take your Customer Care solutions to the next level.

[Shep Hyken @Hyken]

Bad Timing or Bad Decision https://t.co/P1iTTHqkiG #Leadership #custexp
It’s bad timing if it’s an unexpected accident that causes an inconvenience. It’s not bad timing when someone has control over a situation. That’s a bad decision.

[SHEROES International Networking Group @SheroesForum]

9 DAYS TO GO Get ready for the 9th International Sheroes Forum in celebration of the Womens Entrepreneurship Day 2019 at the Golden Tulip Hotel, Accra.For more information and to #REGISTER please log on to our website at https://t.co/k8LNUhvimK or call us on 0242877282/0561112072

[Vala Afshar @ValaAfshar]

The customer owns and defines the customer experience.

[Shep Hyken @Hyken]

Training should be ongoing – not a one-time thing. Training isn’t something you did. It’s something you do. It doesn’t always have to be a big training session. If you have a weekly meeting, take several minutes to highlight customer service and share a tip.

[Forbes @Forbes]

The 5 lessons from Trader Joe's unbeatable customer experience
https://t.co/grKOYcS0NJ