sandeep patwari

Love 3 things in life - I, Me and Myself..

[sandeep patwari @coolpatwari]

@JioCare Please stop sending automated replies, first of all no permanent solution to the recurring issue even after so many complaints and escalations, secondly you are still unable to confirm engineer visit @reliancejio @TRAI @DoT_India #consumercomplaints #consumerrights #harrasment

[sandeep patwari @coolpatwari]

@reliancejio @JioCare @JioFiberVoice I have raised a service request no. SR00003D1W9L, the appointment was scheduled at 5-6PM,engineer called and informed he is on the way, but he never came,this same engineer did same thing last time, similar issue happened just 2 days back also

[sandeep patwari @coolpatwari]

@JioCare This is what you have replied, first of all no permanent solution to the recurring issue even after so many complaints and escalations, secondly you are still unable to confirm engineer visit @reliancejio @TRAI @DoT_India #consumercomplaints #consumerrights #harrasment #jiofiber

[sandeep patwari @coolpatwari]

@JioCare @DoT_India @TRAI @reliancejio #consumerrights #consumercomplaints Request you to look into this on priority,this matter has been escalated so many times but #jiofiber team is not providing a permanent solution to this, this issue is happening every week,it's a complete harrasment

[sandeep patwari @coolpatwari]

@JioCare The issue has happened again now and it is repeated every week, please let me know a permanent solution to this

[sandeep patwari @coolpatwari]

@JioCare Why do you want to wait for the issue to happen again? Issue has already happened 4 times in 1 month, still your team is not ready to provide concrete solution to this why your team doesn't reach out to the engineer and understand what is the issue and what could be possibly done

[sandeep patwari @coolpatwari]

@JioCare Can you please tell me the number of times the issue needs to repeat for you to take corrective action? Issue happening 4 times a month is not sufficient enough for you to look for a permanent solution? Why there is no work done to satisfy a customer concerns, this is ridiculous

[sandeep patwari @coolpatwari]

@JioCare As mentioned above, the issue keeps happening every other week, do you expect me to raise a request every week and wait for 2 days for engineer visit, will your team reduce the bill for the days I am unable to use JioFiber, unsure if you guys read the above thread and understand

[sandeep patwari @coolpatwari]

@JioCare It's a issue which happens every other week, still jiofiber is not answering why they cannot replace the wire or provide a new connection box as a permanent solution. For the last 3 weeks, every week issue is happening but seems JioFiber team is not interested in resolving it.

[sandeep patwari @coolpatwari]

@JioCare Same argument again and again, days and months have passed by now and still JioFiber team is not able to resolve this issue permanently, again passing the same comments that you can look for different options or vendors,why such a treatment when we have paid all our bills on time

[sandeep patwari @coolpatwari]

@JioCare The engineer is currently at my home and it's the same argument again that he cannot provide a new wire, neither he can provide a new connection box,I am still unable to understand even after so many escalations why you guys are not taking this matter in priority and resolving it

[sandeep patwari @coolpatwari]

@JioCare Engineer visit is scheduled,my question is the engineer informed what he needs to do to resolve the issue?Last time when engineer visited he informed he cannot replace wire of 200m,neither a new connection box within 80m range be provided,I don't want to argue with him again

[sandeep patwari @coolpatwari]

@JioCare There are multiple connections in our apartment, all are facing the same issue, upon raising the appeal with JioFiber team, the team is not ready to register a appeal as well and rather asking us to get a new connection or choose other vendor,there is a lot of harrasament already

[sandeep patwari @coolpatwari]

@JioCare The issue is still not resolved, we have been informed that the connection wire is from 200m in which there are multiple connectors which gets damaged in rainy season, my request is either replace with a new wire without any connectors or provide a connection box within 80m range

[sandeep patwari @coolpatwari]

@JioCare All the same replies since yesterday,just replying the same automated version for the sake of responding,I am still unable to get any help offline/online/customer care/social media,seems like Jio is not interested in resolving issue rather jio wants consumers to look for options

[sandeep patwari @coolpatwari]

@JioCare I still don't understand why resolving the issue is not taken on priority for now, in the background you can do internal review within your team on why it was not resolved on expected times and why all these issues keep happening again,till now no one from JioFiber has called me

[sandeep patwari @coolpatwari]

@JioCare Entire management seems to be corrupted,only fake replies, false promises,but no resolution to the consumer,still no one bothers to call and understand what the real problem is,there is no customer value,even after so many messages you are unable to resolve the problem,ridiculous

[sandeep patwari @coolpatwari]

@JioCare Please stop replying like bots, address the real concern,inform us what action did you take on our complaints in the past,just fixing the connection is not helping,what actions have you taken to fix the process,same thing happening again and you expect consumer to have patience

[sandeep patwari @coolpatwari]

@JioCare This is not first time it is happening,complained so many times regarding the manager Suraj Rout(7008457115) not responding,the service engineers put the request on hold at will,keep us waiting at home saying they will visit in some time,there is no action from you in past also