The Co-operative Bank UK

Welcome to The Co-operative Bank's dedicated customer service channel. Monitored 8am-6pm Mon-Fri and 9am-5pm Sat-Sun. Need help? Drop us a DM 👇

[The Co-operative Bank UK @CooperativeBank]

⚠️IMPORTANT: To protect your account please don't post bank details or sensitive info publicly. Send us a private message
❌Do not reply to scammers who may be impersonating us. If it doesn't have our official handle @CooperativeBank, it isn't us
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[The Co-operative Bank UK @CooperativeBank]

@woodywoodchops Hi Annie there are no issues that I'm aware of. Please private message with fruther details. - Michelle https://t.co/0XuTPsZSnP

[The Co-operative Bank UK @CooperativeBank]

@TrcGrg Thanks for letting us know this is resolved Tracy, no need to apologise. - Michelle

[The Co-operative Bank UK @CooperativeBank]

@TrcGrg No need to apologise Julie, thanks for letting me know it's resolved. - Michelle

[The Co-operative Bank UK @CooperativeBank]

@TrcGrg Hi Tracy are you trying to access our personal or business mobile banking app? - Michelle

[The Co-operative Bank UK @CooperativeBank]

@kevin79nelson Hi Kevin, we're sorry for the inconvenience caused. We are currently looking into this. Thank you for your patience whilst we investigate. - Chris

[The Co-operative Bank UK @CooperativeBank]

@xy_homo We're sorry to hear this. Our out-of-hours team can only assist with blocking a card, no other actions or investigations can be completed. We would need calling during our opening hours of 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Thank you for your feedback.

[The Co-operative Bank UK @CooperativeBank]

@YearsNurse Hi Nik, I'm sorry to hear that. Our primary number is 03457 212 212. If you have any concern that the line you're dialling may not genuine or intercepted, please call 159, this will connect you securely to us. - Chris

[The Co-operative Bank UK @CooperativeBank]

@veevcf Hi I'm sorry to hea this. Please send a private message so that I can get some more information. - Michelle https://t.co/0XuTPsZSnP

[The Co-operative Bank UK @CooperativeBank]

@Mrsbarrattsingh Hi, with our current accounts, cash can be paid in at any Post Office - up to £2000.00 per day and a total of £10,000.00 per year. If you need to deposit more than £10,000.00 cash per annum, it can be paid in at any Co-Operative bank branch. - Sammie

[The Co-operative Bank UK @CooperativeBank]

@lisajlb1970 Hi Lisa, I'm sorry you've had difficulties with our mobile app and I'll ensure your comments are fed back to our development team. If you'd like to log a complaint you can find more information on our website:

https://t.co/IbAQU674qk

Kind regards - Sammie

[The Co-operative Bank UK @CooperativeBank]

@glitter_JoJo Hello, I'm sorry you're having issues getting on the app. We have no reported issues with this. Can you try deleting and reinstalling the app? - Emma

[The Co-operative Bank UK @CooperativeBank]

@lisajlb1970 Thanks for letting us know. We're sorry for the inconvenience caused. We'll be here if you have any further questions, have a great day. - Chris

[The Co-operative Bank UK @CooperativeBank]

@Vyxxen Hi Emma, we're sorry to hear that. All services are online. Could you please try logging in again now? Please let us know if the issue persists. - Chris

[The Co-operative Bank UK @CooperativeBank]

@jongittings Hi, I'm sorry you're having difficulties logging in and I appreciate this must be inconvenient. Our digital services are up and available with customers successfully logging in. Are you seeing any error messages? – Sammie

[The Co-operative Bank UK @CooperativeBank]

@mikebratt Hi Mike, this is an abbreviation of Power of Attorney. Has this been recently registered with us? Feel free to send me a DM. - Sammie

[The Co-operative Bank UK @CooperativeBank]

@jessicamaybaker I'm sorry to hear you've been charged for not making this payment. If you login to your online banking and send a secure message regarding this we can look further into this for you. - Emma

[The Co-operative Bank UK @CooperativeBank]

@Wanderlust8119 Our mobile app is online. But we are currently looking into reports of some accounts not showing. Thanks for your patience. - Chris

[The Co-operative Bank UK @CooperativeBank]

@Wanderlust8119 Hi, our mobile app is currently online. What error message are you getting? - Chris