P.S. The main focus of every SaaS should be the users not you or your intent to make only revenue. If users don't get value first (Cialdini's law of Reciprocity) they won't give you their moneyyyyyyyπ€£π€£π
because they know that's the best place to give value that would lead to positive outcomes for their customers.
This strategic investment helps them retain customers year in and year out.
This same strategy worked well for startups like Brandled, Upvoty, and more.
The question now is: How can a startup SaaS give value and outcome to its new users?
One of the best ways to go about this is EMAIL.
Enterprises like HubSpot, Claude, and more invest so much in email copywriting and marketing,
Every product a small to medium business pays for must justify itself through the outcome they get.
Value in the new age is now perceived through positive outcomes.
Once your SaaS product can't get a business to the next level pka OUTCOME,
then you have lost them.
users need to feel in their guts that they understand your product,
can use it without stress,
and see meaningful changes in the workflow with the aid of your product.
In the B2B SaaS industry whose target market is Small and Medium Businesses (SMBs),
but the SaaS business has changed totally.
New SaaS users want more than just paying for or using your product.
They also want to feel seen, understood, and centralized.
To scale a successful "retained" SaaS product,
The SaaS Business Has Changed Totally
Crunchbase News recently talked about what most SaaS founders are doing wrong especially with their customers' perception of value.
The traditional model of SaaS linked value to seats, users, departments, and more,
What replaces it isn't more effort.
It's an actual email system one that notices who's engaging, who's drifting, who just needs a nudge at the right moment, doing at scale what a founder used to do by instinct, one user at a time. I build that system.
A paywall with no onboarding behind it, and one generic welcome email, was never actually a system.
It was a founder filling the gap with personal effort.
Once there's too much volume for personal effort to reach everyone, the gap just... reappears. Quietly. As churn.
Past $20k MRR, that same system quietly stops working.
Not because you got lazy.
Because the math changed more users, more variety, and no more "I'll just message them myself" as a real option.
Under $20k MRR, your communication system was basically you.
A generic welcome message, a paywall, maybe one follow-up if you remembered.
It worked because you were still small enough to notice who mattered and reach out yourself when it counted.
product was built for them so your sign-up doesn't churns because they felt like an afterthought.
PS: Numbers used were gotten from industry data
#saasemailcopywriter#saas
because building separate paths feels like more work than it's worth.
It's not.
It's the difference between an email that gets read and one that gets ignored by everyone it wasn't written for.
I write onboarding emails that make every person who signs up feel like the