What an upgrade! What is there to manage in Quickbooks, itโs more basic than NetSuite. A+ on this ad guys. Thanks for not caring and making it easier to do my job.
Thank you @UPackMoving! What an amazing experience during a very stressful time! Clear and honest quoting and billing. Their customer support actually listens, cares and solves problems (unlike PODS). If youโre planning a move, check them out before the big names in your search!
@PODS Thank you Kathy for having someone reach out to me. I appreciate that you responded to my LinkedIn message. No business is perfect, not even my own. All I ask is that @PODS do the right thing in the situation. God bless!
@PODS Your customer service has been appalling. No empathy/willingness to resolve pricing discrepancies or issues that have come up during our cross-country move.What was discussed is not what youโre billing,and despite multiple requests, you refuse to provide our original quote
@PODS Thanks for the canned response to the main line that I have had no success with and has led me to post my frustration here. Awesome job @PODS - where our core values are we care, we work as a team and we find a way. None of these have been shown.
@PODS That statement has been false in this case. Nobody on your customer service team has been able to help and we canโt escalate to anyone that can help as managers arenโt responsible for these types of duties only administrative.
I hate that the only time I post something on @X is to complain about customer service from a company, but it doesnโt feel like we have a voice anywhere else and no access to people that can actually make change.
@BBB@uhaul#CustomerServiceFail#MovingNightmare
While Josh and Chris at the local Sioux Falls office have been amazing and understanding to work with, youโve left them powerless to help resolve the situation. Empower your employees to take action! Customers deserve better.