Vanessa Ng

[Vanessa Ng @correyreyrey]

Air Canada @AirCanada

The suitcase was purchased in 2023. They acknowledged it as major damage, yet instead of offering a replacement option, they used the lack of a receipt as an excuse to limit the claim.

Who realistically keeps a receipt after two years? Ridiculous.

[Vanessa Ng @correyreyrey]

Air canada @AirCanada

The suitcase was purchased in 2023.

They acknowledged it as major damage, yet instead of offering a replacement option, they used the lack of a receipt as an excuse to limit the claim.

Who realistically keeps a receipt after two years? Ridiculous.

[Vanessa Ng @correyreyrey]

😤 @AirCanada damaged my suitcase, classified it as major damage from rough mishandling

Now offering only $100

Not a luxury brand, but decent quality

Try buying a comparable 28-inch suitcase in Canada for C$100 & show me!

If you treat customers like this, don’t run an airline

[Vanessa Ng @correyreyrey]

@iscariotking @AirCanada i lived in remote area, i don’t have any other choice.

[Vanessa Ng @correyreyrey]

Air Canada @AirCanada marked my major baggage damage claim as resolved, yet no compensation, explanation, or decision has been provided after more than a month.

How is this considered resolved?

[Vanessa Ng @correyreyrey]

@AirCanada I see your team actively responding here, yet my major baggage damage claim has gone unresolved for over a month.

Your system marks it “resolved,” but no decision, compensation, or explanation was ever provided.

How is this acceptable?

[Vanessa Ng @correyreyrey]

@AirCanada Air Canada marked my major baggage damage claim as resolved, yet no decision, no compensation, and no explanation was ever provided.

How is that resolved?

Case: CAS-******J4

[Vanessa Ng @correyreyrey]

@AirCanada Air Canada marked my baggage damage claim as “resolved,” yet provided no response, no compensation, and no explanation.

Your own assessment classified the damage as Major.

How is a major damage claim “resolved” when the customer received nothing?

Case: CAS-******J4

[Vanessa Ng @correyreyrey]

@AirCanada My baggage claim has been pending for over 20 days with no response. The repair is already marked “Completed” but I have received no update on compensation. This delay is unacceptable. Please assist.

[Vanessa Ng @correyreyrey]

@telegram Hi, I can login in my account and don’t receive the sms code, please help.

[Vanessa Ng @correyreyrey]

@united I sent DM for about Compensation ordered by CTA. The problem still unsolved. Your company really so unprofessional and not willing to listen. Now you guys are kept ignoring me. Pls ask customer care team Katherine Dawson reply me once again
So disappointed to UA service!!

[Vanessa Ng @correyreyrey]

@united
About the compensation that ordered by CTA, we heard back from agent today. But she kept miscalculating the amount. I've sent the details via DM, pls check
Pls notify her we replied the email, and don’t want to wait for another month(s) or no reply from her anymore again

[Vanessa Ng @correyreyrey]

@united Thanks for your help, we heard back from her today. But she kept miscalculating the amount of the compensation. I've sent the details via DM, please check. Please notify her we replied the email, and we don’t want to wait for another month(s) or no reply from her anymore again.

[Vanessa Ng @correyreyrey]

@united When will UA pay the compensation requested by the CTA?
It’s been a year & the customer service team is suck
Pls ask Katherine Dawson (customer care team) to respond us asap
UA treats their pax very unprofessional and attempts to ignore legal responsibilities. Good job!!

[Vanessa Ng @correyreyrey]

@united Pls check the mailbox. It has been a year now and we still waiting for the that. Thank you.

[Vanessa Ng @correyreyrey]

Pls help my cat for his surgery.

If you cannot donate its okay, you can help cheer Correy on by sharing this post.

Thank you so much.

https://t.co/kZuHuIt0rM #GoFundMe

[Vanessa Ng @correyreyrey]

@CMGreatLakes Your staff reply on 22/4 & said he'll look for the up-to-date one, but how long we need to wait? I need it before 30 APR. I don't think it's that hard to get one.

Honestly, my fds viisted one of your branch in BC, she can gets the cert, I don't know why in Toronto doesn't.

[Vanessa Ng @correyreyrey]

@Commissionaires Honestly, my fds viisted one of your branch in BC, she can gets the RCMP accreditation certificate, I don't know why in Toronto doesn't.

Pls help, thanks.

[Vanessa Ng @correyreyrey]

@Commissionaires Hi, I asked to get the up-to-date RCMP accreditation certificate from one of ur branch in toronto. The staff reply on 22/4, said he'll look the up-to-date one for us. ut how long I need to wait for? It's urgent, I need it b4 30 APR. And I don't think it's that hard to find one.

[Commissionaires @Commissionaires]

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