Christine O'Rourke

[Christine O'Rourke @corsphr]

@Equifax @markbegor Why do you ignore requests to update information on credit reports?

[Christine O'Rourke @corsphr]

@Equifax I have sent data updating my fathers information twice and you NEVER get anything updated! Filing a complaint with my congressman today and I will continue to broadcast as long as it takes for you to go finally respond to our inquiry. Can’t even get free credit report!

[Christine O'Rourke @corsphr]

#sundaytoday Christine ORourke and Michael Brady from Henrietta, NY (formerly from Ridgewood, NJ) celebrating 35 year wedding anniversary in Icy Strait Point, Hoonah, Alaska! @nbc @WillieGeist

[Christine O'Rourke @corsphr]

@PeteButtigieg Peace

[Christine O'Rourke @corsphr]

@VerizonSupport after I had to make a major scene here on Twitter you connected me with MJ who worked 1:1 with us to resolve our issues. Thank you MJ for your accountability and service. @Verizon get your act together - nothing should be this hard!

[Christine O'Rourke @corsphr]

@VerizonSupport got the instructions-we have literally done all of this short of lying and saying someone is dead. We still have no access AND therefore cannot pay the bill. Do you have no interest in paying paid-you clearly don’t care about me but this I suspect you care about $

[Christine O'Rourke @corsphr]

@verizon. Publish what your process is to add a POA to a Verizon and Verizon fios account. No one in your customer service team seems to know and/or won’t share the process. This is disgusting and upsetting for families who are caring for loved ones and need to get things done!

[Christine O'Rourke @corsphr]

@Verizon done everything possible to try and connect with competent customer service support. Over 13 hours invested and NO tangible assistance provided. You hide behind your support team and DM’s to get bad press off of the radar. DM process yields nothing new. @hansvestberg

[Christine O'Rourke @corsphr]

@VerizonSupport Over three hours later and still no assistance. @hansvestberg who on the team is ready to help?

[Christine O'Rourke @corsphr]

@VerizonSupport IMPOSSIBLE to do business with you. We can’t pay our bill because we can’t access the account online. I’m the POA for the account holder and NOT ONE person in support knows how to deal with this. No supervisor access-Want to get paid? Fix my access NOW! 10 hrs in

[Christine O'Rourke @corsphr]

@VerizonSupport it’s been over three hours and no follow up after you asked me to DM you. @hansvestberg can you get me the help I’m requesting? Do you care?

[Christine O'Rourke @corsphr]

@VerizonSupport please publicly publish your process for how a POA can be added to an existing Verizon FIOS account. I’m sure I’m not the only one struggling. Have the courage to outline your standard processes publicly. @hansvestberg - can you get this done?

[Christine O'Rourke @corsphr]

@VerizonSupport why can’t a real Human call me on the phone? How dare you ask that type up my entire customer service history as a DM. I gave you my phone # This is why it’s impossible to work with you. Solve my problem today. @hansvestberg -can you assign a human to work with?

[Christine O'Rourke @corsphr]

@VerizonSupport your direct message demonstrates an interest in getting paid but nothing about resolving online access. Classy Verizon. Bot responses demonstrate no escalation effort. @hansvestberg WHO CAN HELP US?

[Christine O'Rourke @corsphr]

@verizon refer to my version support tweets. Can’t pay our bill because we can’t access online billing. People get sick and die. You have NO way to add legal POA to account to resolve. @hansvestberg - your service team is impossible to work with. Fix it

[Christine O'Rourke @corsphr]

@VerizonSupport already have invested 10 hours trying to resolve online access and VM access. Your online support is beyond terrible. No one will connect me to a supervisor because you train them to restrict access. Can’t pay our bill with no access. Do I have your attention now?

[Christine O'Rourke @corsphr]

❤️⚾️62⚾️❤️

[Christine O'Rourke @corsphr]

@heatherorourke7 Sweet pups

[Christine O'Rourke @corsphr]

@FlavaFraz21 We just love your heart and soul. Thanks for sharing your journey with us! We have enjoyed watching you! We wish you happiness and more success in the future. ❤️

[Christine O'Rourke @corsphr]

@FlavaFraz21 @MLBPA @Reds @Mets @Yankees @whitesox @Pirates Just love watching you play! You have the heart and passion we adore. Thank you!