@Key_007159_@TMobile@TMobileHelp honestly turned out to be amazing, completely resolving my issue in my DMs. What I found out is their call centers are not the best but getting their help on twitter did the trick so try DMing them!
@TMobile Your phone sales rep lied and sold me two iPhone 14 Max phones promising a promotion for each but only one received a promotion. Spent a combined 7 hours on the phone and was told it can’t be fixed. After 17 years this is how you treat me?