coview

coview is the first customer service tool to combine web screen sharing, recording, debugging and browser health checks - all completely remote

[Shep Hyken @Hyken]

Even when they are not your fault, problems encountered by customers and others who count on you may still be your obligation to solve. The next time someone who’s counting on you asks for help in dealing with a problem, take care of it, even if you know it’s not your fault.

[coview @coviewcom]

Coview now supports Shadow DOM!
Yet another #w3c spec mastered ✅
Now you can use Coview with your favorite frameworks #electronjs #ionicframwork

[Fin @fin_ai]

Us: The Conversational Support Funnel is great 🤩
You: What’s that? 🤔
Us: The future of support
You: Cool, what does that mean?
Us: It means saying hello 👋 to a new & more efficient framework to help you strategize CS experiences at scale.

Learn more: https://t.co/LyVnxhQzXa

[coview @coviewcom]

We're proud to partner with our friends @intercom in taking customer service to the next level! https://t.co/R9lYB64wlw

[coview @coviewcom]

Onscreen instructions are here 🙌

Now you can easily add highlights and annotated step-by-step instructions for customers that are having trouble using your site or web app.

https://t.co/1LyzQ84gFn

[coview @coviewcom]

All systems are up and running again. 🙏

[coview @coviewcom]

We are currently experiencing an outage on https://t.co/8Nr6uOOdWN. Our cloud infrastructure provider is still investigating the issue.

[coview @coviewcom]

Coview's integration with @intercom will soon level 🆙 thanks to their recent major API update!

[Des Traynor @destraynor]

Yesterday we released v2.0 @Intercom's API including the 3 popular requests of all time:
APIs for Conversations,
Contacts (aka users & leads)
Data Attributes.

If you use Intercom or have built on Intercom, this is 🔥

https://t.co/gMab0wcNE2

[Alex Richards @cxinsider]

The first contact resolution is one of the most important customer service metrics. Check out our detailed guide to understand its use better and to get a list of all the crucial performance metrics your support team should monitor. #custserv #metrics101 https://t.co/kBgzjkHFT9…

[Bill Quiseng @billquiseng]

QUI TAKEAWAY: "Self-service alone is not enough, though. Be it a new problem, a complex issue, or a customer who prefers live interaction, skilled agents are another critical component." @Paul_at_SN_CSM via @CustomerThink https://t.co/jkS17sCMSK #CustServ

[Zendesk @Zendesk]

Zendesk’s @shawnawol joins other #CX experts to discuss how customer support’s role has become more complex as it expands to include multiple channels of communication with customers. https://t.co/degX3qyfoV via @voguebusiness

[coview @coviewcom]

Introducing... the origins story of Coview!
But we decided to get creative - and tell our story through the medium of a comic strip! 😎
(Keep an eye out for our jobs board at the end - it’s also a little unconventional!)
https://t.co/fFmpTcw6Fv

[Kim Goodwin @kimgoodwin]

Every PM & designer should spend time sitting with the customer support team. It will remind you that one of your goals should be to limit the number of things they have to apologize for.

[coview @coviewcom]

Are you ready for a new cookie policy expected in Chrome's February release?🤔
Hurry up and prepare as it's likely to affect your website. #webdev #cookies #Security
https://t.co/X6i5VdfKA1

[coview @coviewcom]

We feel like proud parents today - because it’s end-of-beta for Coview! 😊🥳
Read more about our trials, tribulations and how much Coview has grown: https://t.co/3ObnC1OWhD

[coview @coviewcom]

Introducing Coview integration for the latest customer support tools. Add a unique level of understanding to customers and team members with Coviews advanced screen sharing abilities.
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Learn more here 👉 https://t.co/EU5YQVmpmE
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#customersupport #coview #screensharing

[coview @coviewcom]

We've been working non-stop on the recent @Intercom Integration. Including these new updates to let you know when you run into an issue. 🙌
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Hopefully, you won't have to see these too often 😉
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Learn more at 👉 https://t.co/EU5YQVmpmE
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#webdesign #coview #bugfix

[coview @coviewcom]

Friday Update: The Story Of Co-view In Comic Form 😊🙌
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Our story will focus on our co-founders and our very early days (it also takes place in the Black Forest).
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Learn more here👉 https://t.co/EU5YQVmpmE

#techsupport #techsupportlife #techsupportproblems

[coview @coviewcom]

New Integration Announcement- Asana 🙌
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We're excited to announce Coview is now integrated with Asana software.
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Learn more about the exciting features here 👉https://t.co/XospY5zD2y
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#Asana #coview #customersupport #customersupportteam

[coview @coviewcom]

In this week's blog, we'll explore more about the power of great customer support and how you can use it to transform your customer relationships moving forward. 😊
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Read the full blog post here 👉 https://t.co/pDTCCPGCPW
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#customersupport #customersupportteam #webdesign