Cox Customer Care

Cox is now Spectrum. This page is being sunset. Follow @Ask_Spectrum Please restrict private info to DM's. Spectrum's privacy policies at

[Cox Customer Care @CoxHelp]

Get ready for what’s next – unlimited data, no contracts, simpler pricing, faster speeds and TV plans that combine live TV and streaming all in one plan for one price. ​

Join us at our new home at @Ask_Spectrum

[Cox Customer Care @CoxHelp]

@AmandaHutchison Hi Amanda. I am sorry that you are having issues with your cable service and I will be glad to check to see what is happening. To get started, please send a DM with your complete addresss. Thanks, Lisa https://t.co/EqdK3iy1vG

[Cox Customer Care @CoxHelp]

@sooner22 Hi
Thank you for reaching out. My apologies for this experience. I would like to investigate this issue further. In a DM, please provide the full name and complete address associated with the account.
-LW

[Cox Customer Care @CoxHelp]

@coach_b_chatman Hi, were aware that there's an issue. So sorry for any inconvenience that this is causing you. We're working to get this resolved ASAP.

[Cox Customer Care @CoxHelp]

@GabeIkard Hello.
Thank you for reaching out. my apologies for the ongoing issue. In a DM, please provide the full name and complete address for the account. -LW

[Cox Customer Care @CoxHelp]

@philbo2011 Hello, we understand you are also having an issue. We truly apologize; we are investigating this channel problem. Please send a DM so that we can gather more details.

[Cox Customer Care @CoxHelp]

@bartsims Hi, we are sorry there was an issue during a game broadcast. We certainly want to investigate this issue. Can you please send a DM with your name and location?

[Cox Customer Care @CoxHelp]

@hochalicious Excellent, I can confirm from the messages, no response to the DM sent to you 20 minutes ago. This DM requested the number for you to be reached as well as your pin. If further assistance is needed please provide that information in a DM. -LW

[Cox Customer Care @CoxHelp]

@itsmelalaboo Hello.
Thank you for reaching out. In a DM, please provide the full name and complete address for the account. -LW

[Cox Customer Care @CoxHelp]

@iceflatline Hi Andy. You're welcome. Please let us know if we can further assist you with anything else. Have a great night.

[Cox Customer Care @CoxHelp]

@gavrojim007 shown in my area. I apologize for the inconvenience. Thanks, Lisa 2/2

[Cox Customer Care @CoxHelp]

@gavrojim007 Hi Dimitris. I am sorry that the game you wanted to watch isn't showing. Unfortunately, we have no control over which games the broadcasters choose to air. I can certainly understand how frustrating this must be, as I feel the same way when a game I want to watch isn't being 1/2

[Cox Customer Care @CoxHelp]

@JOHNSPASTER1 I understand your price has changed. I can help review the account with you for options. For assistance, please DM us with your account name and complete service address.

[Cox Customer Care @CoxHelp]

We're excited to welcome Cox to Spectrum! Trusted by millions to provide the seamless Internet, TV, and Mobile service you count on every day. Stay tuned, we'll keep you posted every step of the way.

[Cox Customer Care @CoxHelp]

@JOHNSPASTER1 John, I am a true human person.

[Cox Customer Care @CoxHelp]

@JOHNSPASTER1 Hi, I'm so sorry, it sounds like you've had a bad experience. I would really like to chat with you about it, I'm sure I can help. Can you send us a DM with more details of your concerns?

[Cox Customer Care @CoxHelp]

@ChrisHarstin Hi Chris, I am very sorry that this has happend. I was not able to reproduce this issue. I want to make sure this gets reported. Was this on a DVR recording or an on-demand program? GP

[Cox Customer Care @CoxHelp]

@BerryRazi Hi. For assistance, please send a DM with your complete name and address. Thanks.
-Doris https://t.co/ovAKPb0TYC

[Cox Customer Care @CoxHelp]

@John_Mehaffey Hi John. We sincerely apologize that you are experiencing issues with your service. I can certainly understand how frustrating intermittent connectivity can be. I'm here to help. Please DM us your full address for support.
-Allison