@virginmedia I've honestly never had such poor service from anyone 5 months and I am still waiting for my broadband to be installed.
Engineer finally turns up today and left as you had forgotten to organise the cabelling to be installed
#jokers#Complaint
@virginmedia Yes. I've been on the phone to them everyday. And everyday I get " we can see it's booked in for today I can guarantee it'll be laid today".
Customer services don't have a clue what's going on with wayleave and just repeat the same crap.. absolute Shambles
@virginmedia They advised "we guarantee it'll be installed today"
And again, no-one shows.
Noone knows what they're doing between the wayleave guys and install team.
Run by idiots.
Even someone from your complaints department "guaranteed" me it'll be installed on Tuesday...#jokers
@virginmedia So internals are scheduled for 16th. But pre pull has been ongoing for weeks. Wayleave keep saying they'll turn up and don't.
I've had my internal installation delayed 3 times now....
@virginmedia Delays are because they forgot to organise someone to install the cabelling externally before the internals.
Engineer turned up today and had to leave. It'spoor service.
Will there be any discounts or compensationfor unnecessary stress and massive inconvenience? Probably not!
@virginmedia The best they can offer me is the 16th.
Ive told them time and time again I work from home and I cancelled my internet in JAN when it was originally ordered.
Ive been without internet since then on the false promises from virgin it'll be resolved.