ConsumerProtectionNCAA

The arm of the Nigeria Civil Aviation Authority (NCAA) responsible for addressing disputes between Users and Providers of Aviation Services in Nigeria.

[ConsumerProtectionNCAA @cpdncaa]

Do you have an air travel related complaint? Call @cpdncaa on 09055029506.

[NigeriaCAA @NigeriaCAA]

PUBLIC SERVICE ANNOUNCMENT

[ZIK STUDIOS @ZIKODEHSTUDIO]

If you have any issues of refunds, or lost baggage and is been 14days after reporting the issue to the airline and they are yet to attend to you. Please you can reach out to @cpdncaa or @mikeachimugu01 or
File a complaint via https://t.co/4umW3OMP2k or send an email to [email protected] [email protected] [email protected]

And as an air passenger you must respect the rules and regulations of the NCAA.

[Michael Achimugu @mikeachimugu01]

It is only right to acknowledge and commend the staff of various airlines who consistently work with the NCAA to protect the rights of passengers in compliance with Part 19 of the NCAA Regulations. Today, I celebrate:

Ego Ukatu of Aero Contractors
Amaka Echetabu of Ibom Air
Firiehiwot Mekonnen of Ethiopian Airways.

These persons have been the most reliable and consistent in our dealings with airlines per consumer protection issues.

I spare no words in celebrating their efforts so far. You are not unseen or unheard. Your level of compliance as well as the speed with which you attend to escalations from the CAA is well-documented.

You are appreciated.

[ZIK STUDIOS @ZIKODEHSTUDIO]

You be air passengers, you get issue with airline and you busy they tag Peter obi, Deji or sowore instead of make you tag the right man @mikeachimugu01 or make you reach out to @cpdncaa. See the way I dey look you,

[ZIK STUDIOS @ZIKODEHSTUDIO]

You be regular air passengers, you they always fly and you no dey follow @mikeachimugu01 or @cpdncaa see the way I dey look you.

[Michael Achimugu @mikeachimugu01]

I am proud to present this animated NCAA Consumer Protection mini-series developed by @Alexcassy for the Authority. It features the DGCA, Capt. Chris Najomo (@NajomoOna), and it is refreshing.

[Michael Achimugu @mikeachimugu01]

In addition, ensure the following:

[ZIK STUDIOS @ZIKODEHSTUDIO]

When I told you guys that @mikeachimugu01 care about Nigeria Air Passengers I mean it. We must all join hands to give him the support he need.

[Michael Achimugu @mikeachimugu01]

You cannot be operator and regulator at the same time.

Without a strong regulatory body, the aviation sector would be akin to an unregulated, illegal roadside motor park. It would be bad for ALL stakeholders.

Planes would fall from the sky consistently, and nobody would be accountable. Consumers would be at the total mercy of operators where there is nobody to enforce regulations and balance. Investigations would most assuredly come to the same conclusions ALL THE TIME.

Safety, the priority in aviation, would no longer be assured. Standards would fall and the paying travellers would suffer for it.

A strong regulatory Authority protects ALL stakeholders, enforces ICAO's recommended standards and practices, and helps to improve Nigeria's rating in the global aviation community.

You cannot be operator and regulator at the same time.

[Michael Achimugu @mikeachimugu01]

The NCAA recently sanctioned a domestic airline for extremely delayed refunds. The airline paid the sanction fee, but is still not complying with refund timelines per Part 19 of the NCAA regulations.

We are presently writing a LOI to the airline and may be forced to proceed to newer, stiffer sanctions (subject to the approval of the DGCA) if this scenario does not change quickly.

It is not a great business model to keep your customers in a perpetual state of dissatisfaction, anxiety, and despair.

The NCAA will protect the rights of all stakeholders without prejudice.

[Michael Achimugu @mikeachimugu01]

Please, tell your travel agent:

[ZIK STUDIOS @ZIKODEHSTUDIO]

Don't forget Mr Achimugu @mikeachimugu01 is doing everything possible to make Nigeria Air Passengers get the best services from airline.
Mr Achimugu remain the best Director Public Affairs and Consumer Protection the @NigeriaCAA has ever produced.

[ZIK STUDIOS @ZIKODEHSTUDIO]

Listen to @mikeachimugu01, you will see a man who is passionate about the safety and well-being of Nigeria Air Passengers. Nigerians we need to give this man all the support he need to make sure Air passenger are well treated by airline.

[Michael Achimugu @mikeachimugu01]

The operator, XEJET, has paid the sanction fee to the NCAA along with an official apology for the issues that led to a sanction, and a commitment to continue to improve the quality of its service to passengers.

The payment of a sanction fee does not abdicate the airline's obligation to pay the refunds and compensations owed to complainants as determined by Part 19 of the NCAA regulations.

The Authority will ensure that there is compliance in this regard.

The NCAA continues to strike a healthy balance in protecting the rights of all industry stakeholders.

[zuby @LordZuby]

Well done to your team @mikeachimugu01, especially Success Kenpiya, for the professionalism & responsiveness shown. I hope @NigeriaCAA continues setting the pace for institutions to uphold international standards and improve systems and processes.

[zuby @LordZuby]

I believe accountability is foundational to growth in any society. This means our regulatory bodies have a big role to play in our progress as a people.
@NigeriaCAA is doing a commendable job in the aviation sector.

[zuby @LordZuby]

On 12th of May 2026, I had a boarding pass dispute with United Nigeria Airline and I escalated to NCAA officials at Abuja Domestic Terminal. The Intervention Officers mediated and helped resolve the issue with a commitment to ensure the process is reviewed across all airlines.