Charlotte Claussen

I help users get it right.

[Charlotte Claussen @cphcharli]

The statement "anyone can write" has some truth to it.
So does "anyone can sing".
Yet we don't want to hear everyone sing.

[Charlotte Claussen @cphcharli]

It isn't just America. And it's scary.

[Badlydone Emma is with her #Harris2024 @chemimommy]

I wish I could have this playing on every screen everywhere.

America’s age of anti-intellectualism cannot last much longer. We will not survive it.

[Charlotte Claussen @cphcharli]

@CustomerSuprtBA In DMs you ask for several types of PII. You already have my booking ref and flight number, which im your own system are connected to my details, including contact details. I don't trust X with more info than what they already have.

[Charlotte Claussen @cphcharli]

@British_Airways it's been a week since my last flight, and it's still not possible to get a boarding pass when I check in online. Customer Service can't help either.

When are you going to fix it?

[Charlotte Claussen @cphcharli]

@British_Airways Can you check the booking I have for today, please? Changing seats doesn't work, and I still can't get a boarding pass.

And please fix your tech!!

[Charlotte Claussen @cphcharli]

@British_Airways Customer Service informed me that this is a general issue, not related to my specific bookings or my specific account with BA.

[Charlotte Claussen @cphcharli]

@Katstodian_ There are people who don't?

[GM Jacob Aagaard @GMJacobAagaard]

More relevant than ever

[Charlotte Claussen @cphcharli]

Eh...?

[Charlotte Claussen @cphcharli]

I know what languages I know.

Please don't let your software choose language on my behalf.

[Charlotte Claussen @cphcharli]

I wish I could go!!

[Danielle M. Villegas @TechCommGeekMom]

Wow--an extension on the discounts! It's not too late to save a little bit! And if you aren't a member, it's still cheaper to become a member and then register than register as a non-member (plus get STC benefits for the rest of the year). Go sign up! There are still some spots!

[Charlotte Claussen @cphcharli]

And UX writers weren't even asked...

[Allen Holub. https://linkedIn.com/in/allenholub @allenholub]

Interesting Poll from LinkedIn 👇. Managers & ppl who make a buck by selling fake Agile™️ think the state of "Agile" is just peachy. The people who are actually doing the work think that it's degraded into a putrid mass of steaming garbage. (I may have exaggerated a bit 😁.)

[Charlotte Claussen @cphcharli]

@Katstodian_ Someone like you being brave enough to share how you feel, also when things are rough.

A few reminders that last few weeks of how many kind and caring people are in content and UX.

[Videha Sharma @VidehaSharma]

💡 What’s the biggest thing healthcare can learn from the tech industry?

🔀 For me, it’s the approach to problem solving.

🔷🔷 Shifting from a solution-focussed to a problem focussed mindset!

🇩🇰 I still have a lot to learn but I’m super excited to share my experiences!

[Charlotte Claussen @cphcharli]

@candiwrites Why isn't everyone?

[Charlotte Claussen @cphcharli]

Thanks @snetramelleh for inviting me back as part of this amazing team, can't wait!

To everyone else: You don't want to miss the 2024 edition, it's the very special @UXCopenhagen 10th anniversary, and the theme is relevant to all of us!

https://t.co/qnaoAMWdK3

[Charlotte Claussen @cphcharli]

The more you need to see the red flags and protect yourself, the bigger the blindfold.

https://t.co/MxFT6IqsCP

[Charlotte Claussen @cphcharli]

@Katstodian_ @SquaredApe People who are responsible for their own work and given agency will choose what works best for them anyway. So I completely agree, better management gives better results.

[Charlotte Claussen @cphcharli]

Don't "as-a-mother" me.

Please pause for a moment and think about what you're saying. Do you really mean to say that my life experience doesn't count? Am I not worthy because I made different choices in life - or didn't have your luck?

[Charlotte Claussen @cphcharli]

@Katstodian_ *no pets. Now I want that edit button... 😅

[Charlotte Claussen @cphcharli]

@Katstodian_ I have not pet, but here are some different "fynbos" flowers. I like that they keep getting burned down in wild fires and keep coming back! :)