@SamsungCareUS this is my final Samsung appliance purchase. After indicating that two technicians came to diagnose, they are sending another technician to diagnose! I knew I should have went with @LGUS
@SamsungCareUS your appliance warranty repair has been a terrible experience. Two technicians later, there is no repair in sight for my washer. Both technicians have said this is an extremely rare issue, and Samsung has yet to resolve this after 2 months.